AMA: LinkedIn Head of North America Customer Success, LinkedIn Talent Solutions, Steph Gerpe on AI and Customer Success

AI has opened new doors for us to be more intentional in how we engage with our customers—and how they engage with us. Here are a few examples:Smarter Insights from Custo...

This has been a critical area of focus for us—both internally and in support of our customers, many of whom are now working closely with internal AI advisory boards, comp...

AI has significantly unlocked data connections and surfaced insights that were previously undiscoverable—primarily due to our distributed data foundations across multiple...

To ensure we were targeting the highest-impact areas, we began by anchoring our efforts in the core priorities of our Customer Success organization. Setting AI aside for ...

This may be more specific to our Customer Success organization, but at the current stage of AI integration, we’re primarily leveraging AI solutions through our tools stra...

To date, AI has not materially changed the composition of our organization—but it is certainly reshaping how we think about the work we do. We’re operating under the beli...