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Steph Gerpe

AMA: LinkedIn Head of North America Customer Success, LinkedIn Talent Solutions, Steph Gerpe on Stakeholder Management

June 11 @ 10:00AM PT
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We will email you Steph's answers to these questions after the event in case you can't make it.
How do you approach building successful partnerships across multiple functions?
Tips for managing stakeholder input: are there any templates or best practices for when to gather input and how to incorporate (i.e. whose feedback to incorporate vs. ignore, etc.), especially as it relates to a timeline?
What are some examples of the types of insights you used to gain insight from internal stakeholders?
Do you approach stakeholder management differently based on the team you're talking to? And if so, how?
What soft skills are must-haves for customer success managers in your experience?
How do you align internal Stakeholders?
How do you structure your customer success team? How big is it, what does everyone do? How do you measure success of each function/person?
What's a good way to approach decisions that other teams feel they should own vs. customer success feels they should own?
What is the best cadence for gathering stakeholder feedback in preparation for a launch?
What's your advice on improving a historically tense relationship between functions?
What are some tried and true strategies to drive alignment cross-functionally for a remote team?