AMA: mParticle Director, Customer Success Operations, Christine Vienna Knific on Customer Success Interviews
May 2 @ 10:00AM PT
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mParticle by Rokt Senior Director, Customer Success - North America • 3y
Show that you're a team player! It's a huge red flag when a candidate demonstrates a lack of willingness to work as a team. The ability to work cross-functionally to driv...
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mParticle by Rokt Senior Director, Customer Success - North America • 3y
To gauge autonomy of Customer Success Manager candidates, I like to ask: Describe what role the CSM plays with the customer, in your experience? This helps me see the can...
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What are the key questions you like to ask and why?
How would the proper answers to your questions look like?
mParticle by Rokt Senior Director, Customer Success - North America • 3y
What does "Customer Success" mean to you? Customer Success as a field and profession is relatively new, and the term can mean different things to different people. A cand...
1333 Views
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Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?
In which situations do you recommend this approach or not?
mParticle by Rokt Senior Director, Customer Success - North America • 3y
It's really important to be prepared for any interview you take the time to do, both out of respect for the hiring manager's time and your own. That said, I view an inter...
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