Question: What does customer success mean to you? What is it, what is it not?
Why it's good: It's open-ended, and gives the candidate a big opportunity to
talk about C...Read More
Content
Most Relevant
Director, Customer Success Operations at mParticle • January 17
Most Relevant
Director, Customer Success Operations at mParticle • January 17
The best metrics to use to justify a pay raise are those that tie to revenue and
direct value impact (internally and customer-facing). I like to keep a private
list (f...Read More
Most Relevant
Director, Customer Success Operations at mParticle • January 17
There are so many career paths for a Customer Success Manager! I don't view the
CSM's path as necessarily linear, but a "typical" one might be: Customer Success
Associ...Read More
Most Relevant
Director, Customer Success Operations at mParticle • January 17
As a customer success manager, one of the most important skills someone can
develop is setting the right expectations and getting alignment between internal
and extern...Read More
Most Relevant
Director, Customer Success Operations at mParticle • January 17
The most important skills for a Customer Success Manager are: Ability to conduct
discovery with a customer. In sales, we've heard the phrase "Always be closing."
In Cu...Read More
Most Relevant
Director, Customer Success Operations at mParticle • January 17
The most important things to consider when assessing a new opportunity with a
different company are: The company's trajectory. Is there a viable path to
success for th...Read More
Credentials & Highlights
Director, Customer Success Operations at mParticle
Customer Success AMA Contributor
Top 10 Customer Success Contributor
Knows About Customer Success KPIs, Customer Success Operations, Customer Success
Interviews, Cust...more