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Christine Vienna Knific
Director, Customer Success Operations at mParticle January 17
Question: What does customer success mean to you? What is it, what is it not? Why it's good: It's open-ended, and gives the candidate a big opportunity to talk about C...Read More
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Christine Vienna Knific
Director, Customer Success Operations at mParticle January 17
The best metrics to use to justify a pay raise are those that tie to revenue and direct value impact (internally and customer-facing). I like to keep a private list (f...Read More
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Christine Vienna Knific
Director, Customer Success Operations at mParticle January 17
There are so many career paths for a Customer Success Manager! I don't view the CSM's path as necessarily linear, but a "typical" one might be: Customer Success Associ...Read More
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Christine Vienna Knific
Director, Customer Success Operations at mParticle January 17
As a customer success manager, one of the most important skills someone can develop is setting the right expectations and getting alignment between internal and extern...Read More
Most Relevant
Christine Vienna Knific
Director, Customer Success Operations at mParticle January 17
The most important skills for a Customer Success Manager are: Ability to conduct discovery with a customer. In sales, we've heard the phrase "Always be closing." In Cu...Read More
Most Relevant
Christine Vienna Knific
Director, Customer Success Operations at mParticle January 17
The most important things to consider when assessing a new opportunity with a different company are: The company's trajectory. Is there a viable path to success for th...Read More
Credentials & Highlights
Director, Customer Success Operations at mParticle
Top 10 Customer Success Contributor
Knows About Customer Success KPIs, Customer Success Operations, Customer Success Interviews, Cust...more