Christine Knific

There are so many career paths for a Customer Success Manager! I don't view the CSM's path as necessarily linear, but a "typical" one might be: Customer Success Associat...

Question: What does customer success mean to you? What is it, what is it not? Why it's good: It's open-ended, and gives the candidate a big opportunity to talk about C...

The best metrics to use to justify a pay raise are those that tie to revenue and direct value impact (internally and customer-facing). I like to keep a private list (for ...

As a customer success manager, one of the most important skills someone can develop is setting the right expectations and getting alignment between internal and external ...

The most important things to consider when assessing a new opportunity with a different company are: The company's trajectory. Is there a viable path to success for the ...

The most important skills for a Customer Success Manager are: Ability to conduct discovery with a customer. In sales, we've heard the phrase "Always be closing." In Cust...

Show that you're a team player! It's a huge red flag when a candidate demonstrates a lack of willingness to work as a team. The ability to work cross-functionally to driv...

To gauge autonomy of Customer Success Manager candidates, I like to ask: Describe what role the CSM plays with the customer, in your experience? This helps me see the can...

What does "Customer Success" mean to you? Customer Success as a field and profession is relatively new, and the term can mean different things to different people. A cand...

It's really important to be prepared for any interview you take the time to do, both out of respect for the hiring manager's time and your own. That said, I view an inter...