AMA: mParticle Director, Customer Success Operations, Christine Vienna Knific on Developing Your Customer Success Career

Question: What does customer success mean to you? What is it, what is it not? Why it's good: It's open-ended, and gives the candidate a big opportunity to talk about C...

The best metrics to use to justify a pay raise are those that tie to revenue and direct value impact (internally and customer-facing). I like to keep a private list (for ...

As a customer success manager, one of the most important skills someone can develop is setting the right expectations and getting alignment between internal and external ...

The most important things to consider when assessing a new opportunity with a different company are: The company's trajectory. Is there a viable path to success for the ...

The most important skills for a Customer Success Manager are: Ability to conduct discovery with a customer. In sales, we've heard the phrase "Always be closing." In Cust...

There are so many career paths for a Customer Success Manager! I don't view the CSM's path as necessarily linear, but a "typical" one might be: Customer Success Associat...