AMA: Narvar Director, Customer Success, Brett Milstein on Customer Success Interviews
February 7 @ 9:00AM PT
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Narvar Director, Customer Success • 3y
Here are a few mistakes I see most often: 1. Not doing their research on the company/role they are interviewing for. It is surprising how many interviews I have particip...
5092 Views
2 requests
Narvar Director, Customer Success • 3y
Rather than just asking a candidate about their background, I prefer to ask about real situational questions. Here are a few of my favorites: Tell me about a time you h...
6049 Views
1 request
Narvar Director, Customer Success • 3y
In my experience there are a few characteristics/skillsets that the best CSMs I have hired all have in common: 1. Organizational skills - This is #1#1 for me. I have nev...
4437 Views
1 request
Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?
In which situations do you recommend this approach or not?
Narvar Director, Customer Success • 3y
This question is a bit subjective as going "above and beyond" can mean different things to different people. If a candidate truly wants a role, in my opinion, they should...
4287 Views
1 request
What are the key questions you like to ask and why?
How would the proper answers to your questions look like?
Narvar Director, Customer Success • 3y
There are two questions I always like to ask during an initial interview with a candidate: 1. Tell me about a problem you have worked on and how you solved it? - In full...
4827 Views
1 request