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AMA: Narvar Director, Customer Success, Brett Milstein on Customer Success Interviews
February 7 @ 9:00AM PST
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Narvar Director, Customer Success, Brett Milstein on Customer Success Interviews
Top Questions
Brett Milstein
Narvar Director, Customer Success • February 8
Here are a few mistakes I see most often: 1. Not doing their research on the company/role they are interviewing for. It is surprising how many interviews I have participated in where the candidate had clearly not reviewed our company's product offering or job description. One of the keys to in......Read More
2448 Views
2 requests
Brett Milstein
Narvar Director, Customer Success • February 8
Rather than just asking a candidate about their background, I prefer to ask about real situational questions. Here are a few of my favorites: * Tell me about a time you had an unhappy customer. What was the issue and how did you resolve it? * Take me through a time when a customer provide......Read More
3071 Views
1 request
Brett Milstein
Narvar Director, Customer Success • February 8
In my experience there are a few characteristics/skillsets that the best CSMs I have hired all have in common: 1. Organizational skills - This is #1#1 for me. I have never seen a CSM who was not organized be successful. As a CSM requests are being thrown at you left and right, and you are bein......Read More
2044 Views
1 request
Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?
In which situations do you recommend this approach or not?
Brett Milstein
Narvar Director, Customer Success • February 8
This question is a bit subjective as going "above and beyond" can mean different things to different people. If a candidate truly wants a role, in my opinion, they should do whatever they feel puts them in the best position to receive an offer. I cannot remember ever walking out of an interview a......Read More
1848 Views
1 request
What are the key questions you like to ask and why?
How would the proper answers to your questions look like?
Brett Milstein
Narvar Director, Customer Success • February 8
There are two questions I always like to ask during an initial interview with a candidate: 1. Tell me about a problem you have worked on and how you solved it? - In full transparency, I actually borrowed this question from an article I read about Elon Musk's interview questions. I found the re......Read More
2309 Views
1 request
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