Brett Milstein

Director, Customer Success, Narvar

Content

For customer success interviews, what are helpful resources you'd recommend and types of questions to prepare for from both hiring managers and cross-functional partners?

Brett Milstein

Narvar Director, Customer Success • 3y

Rather than just asking a candidate about their background, I prefer to ask about real situational questions. Here are a few of my favorites: Tell me about a time you h...

6049 Views

What are the most common mistakes you see candidates make during an interview for a customer success position?

Brett Milstein

Narvar Director, Customer Success • 3y

Here are a few mistakes I see most often: 1. Not doing their research on the company/role they are interviewing for. It is surprising how many interviews I have particip...

5092 Views

What are the key questions you like to ask and why?

Brett Milstein

Narvar Director, Customer Success • 3y

There are two questions I always like to ask during an initial interview with a candidate: 1. Tell me about a problem you have worked on and how you solved it? - In full...

4827 Views

As a hiring manager, what do the best customer success have in common?

Brett Milstein

Narvar Director, Customer Success • 3y

In my experience there are a few characteristics/skillsets that the best CSMs I have hired all have in common: 1. Organizational skills - This is #1#1 for me. I have nev...

4437 Views

Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?

Brett Milstein

Narvar Director, Customer Success • 3y

This question is a bit subjective as going "above and beyond" can mean different things to different people. If a candidate truly wants a role, in my opinion, they should...

4287 Views