Communities

Brett Milstein

Director, Customer Success, Narvar

Content

For customer success interviews, what are helpful resources you'd recommend and types of questions to prepare for from both hiring managers and cross-functional partners?

Brett Milstein

Narvar Director, Customer Success • February 7

Rather than just asking a candidate about their background, I prefer to ask about real situational questions. Here are a few of my favorites: * Tell me about a time you had an unhappy customer. What was the issue and how did you resolve it? * Take me through a time when a customer provide......Read More

2277 Views

What are the most common mistakes you see candidates make during an interview for a customer success position?

Brett Milstein

Narvar Director, Customer Success • February 7

Here are a few mistakes I see most often: 1. Not doing their research on the company/role they are interviewing for. It is surprising how many interviews I have participated in where the candidate had clearly not reviewed our company's product offering or job description. One of the keys to in......Read More

1739 Views

What are the key questions you like to ask and why?

Brett Milstein

Narvar Director, Customer Success • February 7

There are two questions I always like to ask during an initial interview with a candidate: 1. Tell me about a problem you have worked on and how you solved it? - In full transparency, I actually borrowed this question from an article I read about Elon Musk's interview questions. I found the re......Read More

1601 Views

As a hiring manager, what do the best customer success have in common?

Brett Milstein

Narvar Director, Customer Success • February 7

In my experience there are a few characteristics/skillsets that the best CSMs I have hired all have in common: 1. Organizational skills - This is #1#1 for me. I have never seen a CSM who was not organized be successful. As a CSM requests are being thrown at you left and right, and you are bein......Read More

1458 Views

Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?

Brett Milstein

Narvar Director, Customer Success • February 7

This question is a bit subjective as going "above and beyond" can mean different things to different people. If a candidate truly wants a role, in my opinion, they should do whatever they feel puts them in the best position to receive an offer. I cannot remember ever walking out of an interview a......Read More