AMA: RocketReach Senior Director, Customer Success & Sales, Wynne Brown on Customer Success Interviews

This is a great question because autonomy is such a key trait for a CSM. And since CSMs come from a variety of backgrounds, getting a clear take on someone's autonomy is...

A red flag that worries me is a lack of detail and variety in the stories about your work. If you are a great candidate, you will have detailed stories that show collabor...

The most successful CSMs have these things in common: 1. Human-centric: a real level of caring and interest in helping others succeed 2. Curiosity: only a curious mind ca...

The best way to improve your interviewing skills is good old-fashioned practice. And it is key to practice with another human so you can get feedback on how you are telli...

What problem have you solved in your work that you are most proud of?This is a great question for a few reasons:If they fumble for an answer, they haven't been reflecting...

The most common mistake I see candidates make during an interview for a customer success position is a lack of direct and specific "data" whether that is literal data ("I...

Here are the key questions I will cover with candidates. Typically I will meet with candidates in the first round for thirty minutes to cover the basic "wiring" - are the...

The best resources are research on the folks interviewing you and the company itself. If someone shows up without understanding our history as people and as a company, t...

The phrasing of this question is interesting to me since I can't know what the asker's definition of 'above and beyond' is... so let me just say that there is a level of ...