Wynne Brown

The key to ensuring smooth customer onboarding are simple, powerful and sometimes hard to achieve:1) Setting clear expectations on the path with milestones and timelines,...

The best way to improve your interviewing skills is good old-fashioned practice. And it is key to practice with another human so you can get feedback on how you are telli...

Before you can worry about reducing TTV, you need to make sure you have clear definitions of what that value means. The sliding scale of standard to fully custom will de...

When we think about turning around at-risk Customers, the first step is to create categories that allow you to run plays against the risk. This seems obvious but often t...

In many ways, Customer Success is the hub of all activity in a company. Sales needs to know where they are winning or losing with the expectations they're setting; overs...

As you grow, the fear is that the quality of what you deliver will degrade. The question here is how to keep it consistent... but I pose that as your customer base grows...

You MUST have a Customer Success Platform. All customers want to have optimized onboarding, adoption and value delivery and even your enterprise customers want a lot of ...

Having a Customer Success Platform (CSP) is crucial to be able to personalize the customer experience. You should not even attempt to personalize without a CSP that will...

The only constant is change and that should go for the customer journey as well. The assumption in this question is right: the customer journey should always be evolving...

What problem have you solved in your work that you are most proud of?This is a great question for a few reasons:If they fumble for an answer, they haven't been reflecting...