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AMA: Salesloft VP, Global Enterprise Customer Success, Natasha Evans on Scaling a Customer Success Team
January 25 @ 10:00AM PST
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Salesloft VP, Global Enterprise Customer Success, Natasha Evans on Scaling a Customer Success Team
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Natasha Evans
Hook Head of Customer • January 25
Customer Success is different in every organization. Some companies see CS as product experts or an extension of Support. I see Customer Success as Consultants and Change Agents and so I hire for the skill set that will ensure they succeed in a role at Salesloft. 3 main things I look for: Lead......Read More
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Natasha Evans
Hook Head of Customer • January 25
It can seem daunting jumping into a customer-facing role. Where do I start if I don’t have the relationships built yet? How do I make connections to successfully drive business for my company? At the end of the day we all have to start somewhere. My advice would be to think about what actions ......Read More
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Natasha Evans
Hook Head of Customer • January 25
When it comes to maintaining positive relationships with customers – especially if your champion has changed and you need to restate your value proposition – I always think about three things as related to customer touchpoints: 1. You have to be intentional about building out a level of service......Read More
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