Customer Success is different in every organization. Some companies see CS as
product experts or an extension of Support. I see Customer Success as
Consultants and Cha...Read More
Content
Most Relevant
VP, Customer Success at Salesloft • January 26
Most Relevant
VP, Customer Success at Salesloft • January 26
In my opinion, this really depends on your internal org structure and who owns
renewal and growth. But, if I could design something from scratch and do it at
any compa...Read More
Most Relevant
VP, Customer Success at Salesloft • January 26
It can seem daunting jumping into a customer-facing role. Where do I start if I
don’t have the relationships built yet? How do I make connections to
successfully drive...Read More
Most Relevant
VP, Customer Success at Salesloft • January 26
When it comes to maintaining positive relationships with customers – especially
if your champion has changed and you need to restate your value proposition – I
always ...Read More
Credentials & Highlights
VP, Customer Success at Salesloft
Customer Success AMA Contributor
Top 10 Customer Success Contributor
Knows About Customer Success / Sales Alignment, Customer Success Soft and Hard
Skills, Digital Cu...more