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Natasha Evans
Head of Customer, Hook
Content
Natasha Evans
Hook Head of Customer • January 25
Customer Success is different in every organization. Some companies see CS as product experts or an extension of Support. I see Customer Success as Consultants and Change Agents and so I hire for the skill set that will ensure they succeed in a role at Salesloft. 3 main things I look for: Lead......Read More
4992 Views
Natasha Evans
Hook Head of Customer • January 25
It can seem daunting jumping into a customer-facing role. Where do I start if I don’t have the relationships built yet? How do I make connections to successfully drive business for my company? At the end of the day we all have to start somewhere. My advice would be to think about what actions ......Read More
3429 Views
Natasha Evans
Hook Head of Customer • January 25
When it comes to maintaining positive relationships with customers – especially if your champion has changed and you need to restate your value proposition – I always think about three things as related to customer touchpoints: 1. You have to be intentional about building out a level of service......Read More
2565 Views
Credentials & Highlights
Head of Customer at Hook
Top Customer Success Mentor List
Customer Success AMA Contributor
Knows About Customer Success / Sales Alignment, Customer Success Soft and Hard Skills, Customer H......more