AMA: ScaleUp CS Partner, ScaleUp CS, Nina Wilkinson on Developing Your Customer Success Career
May 7 @ 10:00AM PT
Register for AMA
We will email you Nina's answers
to these questions after the event in case you can't make it.
What KPIs are most relevant to track and recommended tools to easily maintain them as a CSM leader?
Can you share an example of CS Ops framework that worked for you?
If someone is looking to begin their career as a CSM what are some must have online resources that you would recommend? thanks.
What's the best way to break into the tech industry as a customer success manager?
What hard skills are must haves to be a customer success leader? What are nice to haves?
What's a typical career path for a customer success manager?
What type of skill sets and experiences do I need to build in order to strengthen my career and move from being a Sr. customer success manager to Director level and above?
What are the biggest frustrations you have as a customer success manager?
What is your least favourite thing about being a CSM
Are technical skills necessary to be an effective CSM?
What are the most important skills (both tactical and intangible) that are must-have for customer success managers?
