AMA: SurveyMonkey Sr Director of Customer Success, Cormac Kelly on Customer Success Leadership

One of the initiatives I'm most proud of, has been the creation and evolution of the Customer Success Qualified Lead (CSQL) motion. In SurveyMonkey, CSMs have responsibil...

Customer success is an amazing discipline, because it exposes you to so many elements within your business, while keeping you close to the customer, and the product. This...

There are tons! I think it can be summarized by the fact that we live in constant change, so to be a CS leader (or maybe just work in tech?) you have to be way to the rig...

My leadership philosophy at its core values remains the same but with regards to how I apply it, has changed over time. My clear values as a leader areA = Accountability ...

I love this question - because this is a hard one to get right, and to be honest, its something that needs to be constantly worked on. The place I like to start from is t...