AMA: Vice President of Customer Success APJ, John Brunkard on Customer Success KPIs
July 18 @ 10:00AM PT
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Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 1y
OKRs (Objectives and Key Results) are a goal-setting methodology that drives focus, alignment, and transparency within an organization.Deriving OKRs for Functional Groups...
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Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 1y
it's important to distinguish between truly impactful customer success metrics and those that might be over-hyped or less relevant. Here are some specific customer succes...
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Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 1y
Yes, I think it is great to have share KPIs between Customer Success and Sales Teams.Alignment: Shared KPIs foster alignment between Sales and Customer Success, ensuring ...
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Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 1y
It is important to focus on KPIs that are actionable, aligned with strategic objectives, and within the scope of what the Customer Success team can influence and control....
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Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 1y
Based on my experience as a Customer Success Executive Leader, the following are key areas I focus on to ensure our team drives meaningful impact for our customers. 1. Cu...
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