AMA: AlertMedia Senior Vice President of Corporate Marketing, John Yarbrough on Demand Generation KPI's

I answered this more comprehensively in another question, but to summarize: Vanity Metrics: Anything that can be gamed or doesn't directly reflect impact with your target audience (e.g., raw traffic, followers, engagement metrics, etc.) "Leads" Without Context: There are lots of low-value, scam-y ways you can incentivize someone to fill out a form on the internet. For that reason, "lead" volumes without context (qualification criteria) tell you very little about whether demand gen efforts are wo ...Read More

First, congratulations on your new role! I love this question because it suggests you have already come to the realization that there are significantly more things that you could establish as KPIs than things you should establish as KPIs. A good manager earlier in my career told me once that good goals are those you can a) directly influence and b) easily translate into detailed plans to achieve them. In other words, try to avoid “goals by wishful thinking,” which is often how early-stage compan ...Read More

You're right this is hard to do, and I'm sure you'd get different answers from different Demand Gen leaders. When you lack historical data for a given region to inform goal setting, the two most useful inputs are a) business objectives and b) comps from other regions where you are marketing to similar buyers. Business objectives should inform your investment level, mix, and funnel metrics. For example, if you need to generate $1M in incremental bookings from the region by the end of your first y ...Read More

When I think about measurement gone wrong, my first question is typically about the marketer, not the KPI. All KPIs can be useful, assuming your measurement is scalable (i.e., it doesn’t take a week to do the analysis) and you are using them appropriately (i.e., context is everything). That said, here are some metrics that I generally find less material to understanding the health of the business: Impressions/Followers/Engagement: In a world overrun by bots, ad impressions, social media follower ...Read More

Start with understanding what the business cares about most. All Demand Gen teams are expected to help drive pipeline and bookings, but you should try to get as much context on both as possible. For example, is the business trying to move upmarket? If so, over what timeline? To what extent do your current-state investments support that objective? Are you hiring new reps? If so, in what segments/markets? The closer you can align your Demand Generation strategy to business objectives, the easier i ...Read More