AMA: Docker SVP, Growth Marketing (CMO Role), Andy Ramirez ✪ on Digital Marketing

Engagement in digital content is first and foremost about making that content valuable to your audience. You also have to understand who the audience of that content is and define what "engagement" means for that audience. As an example if I have my team write a whitepaper that is exclusively for when our AE's get in front of a CEO I'm not going to measure the quantity of views or uses I'm going to connect with the AEs and get qualitative input to measure the quality of the paper and how it was received. That said, there's a few tried and true strategies I can share along with some tips on how to implement them. 1. Tailor Content to Audience Needs and Pain Points As I said above, one of the key elements in driving engagement is creating content that speaks directly to your audience’s needs and challenges. For example, Docker’s content is highly focused on the inner loop of cloud-native development, addressing pain points around developer productivity, security, and scalability. Actionable Tip: Conduct audience segmentation to deeply understand the pain points of your key personas. Use this insight to create tailored content—case studies, tutorials, whitepapers—that offers immediate, actionable value to them. When content directly solves their problems, engagement naturally follows. 2. Use Interactive and Visual Content We've all heard it before, people have different methods of learning and consuming information. I have a friend who taught himself to golf by watching YouTube video, I improved my game reading a book about it. For that same reason, developers and decision-makers respond well to visual and interactive content, such as demos, video tutorials, and infographics. At Docker we often rely on technical demos, product walkthroughs, and visual guides to showcase how our solutions streamline developer workflows and enhance productivity. Actionable Tip: Incorporate interactive elements into your digital content, such as quizzes, code sandboxes, or live demos. Create video content that breaks down complex topics, as these formats tend to get higher engagement due to their hands-on nature. 3. Leverage Thought Leadership and Educational Content In the B2B SaaS space, content that positions your brand as an industry thought leader can drive engagement. For Docker, this might include blog posts on security best practices, insights into cloud-native development trends, or deep dives into tools like Testcontainers Cloud. Educational content builds trust, helping you establish credibility and authority, which increases engagement. Actionable Tip: Make the time to prioritize this content. It is really easy to to think you're meeting your audiences needs by creating a bunch of smaller surface area pieces but many will benefit much more strongly from deep analyses and well thought out, and explained, insights. Webinars, eBooks, and technical deep dives can be very engaging if they provide knowledge that helps solve real-world problems. 4. Implement Data-Driven Personalization Personalizing content based on user behavior and preferences is a powerful way to boost engagement. This doesn't have to be via advance, and expensive, tools; you can simply identify your most engaged cohorts and start creating content for them. Round robin through those cohorts and eventually you'll stumble on a handful that are highly active. Though lots of tools do come with personalization baked in, e.g. in Marketo we send certain nurtures based on engagement with certain web pages and content. Actionable Tip: Use your website! Many tools can trigger campaigns or cohort users based on the content they're consuming. Leverage this data to deliver personalized experiences, such as recommending content based on their past engagement or suggesting features tailored to their role (e.g., individual developers vs. enterprise teams). 5. Create a Seamless Content Journey This one is huge, I probably should have put it earlier. Engagement isn’t just about individual pieces of content but how the overall user journey is structured. Build out your content in ways where it builds on past pieces, link them together, build a relationship with your audience over time, don't expect one piece to do all the lifting. Actionable Tip: Design your content strategy to guide users from one piece of content to the next logically. For example, a user might start with a white paper, then a video, then a blog post, then move to a product demo, and then download a whitepaper. Use calls-to-action (CTAs) that lead them naturally down the funnel. 6. Incorporate Community and User-Generated Content Fostering a sense of community is key to long-term engagement. Encouraging user-generated content (UGC) and community interactions around your product can deepen engagement. Actionable Tip: Build a strong community around your brand, encouraging users to contribute to forums, share success stories, or participate in discussions. Highlight UGC, whether it's tutorials, case studies, or feedback, to increase trust and engagement with your content. 7. A/B Test and Optimize Content I've done this for a long time and it's been incredibly valuable. Now I see even influencers A/B testing, trying out different types of content, different times, or different treatments until they figure out what works best for their audience. Continuous improvement is essential in any digital strategy. Actionable Tip: Regularly A/B test different types of content, headlines, and formats to understand what drives the most engagement. Use these learnings to refine your content strategy and ensure it evolves with your audience's preferences.

I wish I had a magic wand for you here. Honestly, I voraciously consume content to stay on top of trends and tech. You might be surprised just how much is out there and available. When I hear about a new tech or new company the first place I go is YouTube to try to learn about it. Most companies have a YouTube channel demoing their tools. I also ask questions of other marketers, NEVER be afraid to ask questions, I meet so many people who think they have to go it alone. Why? Join a community like Pavillion, or a group on LinkedIn, or a sub-Reddit. There are also TONS of great websites and blogs to follow, newsletters to follow, etc. Stay connected with as many of them as you can and make it fun for you to stay ahead. If you are passionate about mastering your craft you'll develop your own mix to stay ahead.

Aligning digital marketing to the sales funnel stages is essential for driving growth and ensuring that marketing efforts effectively support revenue generation. It starts at the top of the funnel, the focus is on creating awareness and generating interest among potential customers. This is where digital marketing plays our most important role, by utilizing strategies like SEO, content marketing, social media campaigns, and paid ads to reach new audiences. At this stage, it's crucial to create valuable, educational content that addresses audience pain points and positions your brand as a solution, nurturing prospects into the consideration phase. As prospects move down the funnel into the middle and bottom stages, your marketing should shift towards nurturing and helping the rest of the buyer group evaluate solutions, this is VITAL, you have many stakeholders when your product is enterprise. For example, targeted content like case studies, comparison guides, or personalized emails can help guide prospects through evaluation. Additionally, given that B2B purchases often involve multiple decision-makers, it's important to create content that speaks not just to the primary contact but also to other influencers in the organization, such as IT, finance, or operations teams. This ensures that your messaging resonates with all stakeholders involved in the buying decision and moves them collectively towards conversion.

Balancing between paid and organic requires a nuanced understanding of their differing timelines, impact, and investment. Paid campaigns deliver immediate results, providing a quick influx of traffic or conversions. However, once the budget is cut off, so is the momentum, making it a short-term lever. In contrast, organic growth is a long-term investment with compounding returns over time—though it often takes months to gain traction, its effects can last for years. This is why it's important to treat organic not as a "free" channel, but as an effort that requires significant investment in people and resources. There's a common misconception that organic is costless, but the reality is it demands continual effort in content creation, SEO, and optimization. My approach is to invest more in people for organic and more budget for paid. With organic, the goal is to be agile—creating content that addresses the needs of different audiences, personas, and lifecycle stages while allowing for iteration and refinement over time. Organic content also lends itself well to building customer journeys, where content grows and evolves to deepen engagement. I do allocate some budget toward organic efforts when specialized resources are needed—whether that’s leveraging external platforms like TechTarget to expand reach, or commissioning highly technical or research-heavy content when in-house expertise is limited. This balance ensures that I’m generating quick wins through paid media while building a sustainable, long-term pipeline through organic efforts, which ultimately fuels continuous growth and brand authority.

I’ve always adhered to a simple yet powerful principle when it comes to crafting effective CTAs: Do NOT make CTAs sound like work. It may seem straightforward, but it’s surprising how often people overlook this, and the impact is significant. CTAs that feel like tasks or obligations create friction and deter users from taking action. Your audience is busy, so asking them to "Sign Up Now" or "Talk to Our Sales Team" feels like adding another chore to their list. These kinds of CTAs come across as pushy or demanding, which can lead to disengagement. On the other hand, effective CTAs invite the user into an experience that feels easy, valuable, and aligned with their goals. CTAs like "Take the First Step" or "Let Us Help You" are inviting and empowering—they position the action as something beneficial, not burdensome. "Try Our 5-Minute Demo" emphasizes how quick and painless the process will be, removing any sense of commitment or effort. The key is to focus on the benefit and frame the action in a way that feels light, simple, and aligned with the user’s motivations. CTAs should promise value, not work. You’re not just asking someone to perform an action; you’re offering them a solution or a positive experience. When done right, CTAs become a seamless part of the user journey, encouraging engagement without resistance. One fun example I like to use is YouTube videos where the person says something like "don't forget to smash that subscribe button" and points down to it. It's FUN to smash buttons, always gets me.

Lately, I kid you not I've been asking ChatGPT for suggestions. I found a GREAT prompt via The AI Journal (https://aijourn.com/) that has been super helpful (I put it below). You have to constantly test, constantly change, and constantly personalize. One other thing I'll recommend is to think about a world in which you have HUNDREDS of landing pages. I ask my teams to make landing pages for each ad-group in Google Ads that personalize the H1 to the group, I ask for landing pages for each audience type, etc. etc. We also try different templates where we shift the order of the content because different personas might want different things first. Prompt: BEST PROMPT FOR IMPROVING LANDING PAGE CONVERSION RATE Act like a professional digital marketing expert with over 15 years of experience in optimizing conversion rates for online businesses. You specialize in landing page optimization, A/B testing, user experience (UX) design, and persuasive copywriting. Your goal is to increase the conversion rate of a given landing page through a series of strategic improvements. Context: I want to improve the conversion rate of my landing page. The current conversion rate is [X%], and I aim to increase it to [Y%]. First check the content of my landing page: [Your Website URL] Structure: Here’s a step-by-step guide on what I need tailor to my landing page: Evaluate the Current Landing Page: - Analyze the overall design, layout, and structure of the provided landing page. - Identify any immediate issues or barriers to conversion (e.g., slow load times, poor mobile optimization, confusing navigation). Enhance Visual Appeal and Usability: - Suggest improvements in design elements such as colors, fonts, images, and videos. - Recommend ways to enhance the usability and user experience (e.g., clearer calls to action, simplified forms, better mobile responsiveness). Optimize Content and Messaging: - Assess the clarity, relevance, and persuasiveness of the headlines, subheadings, and body text. - Provide tips for improving the copy to better communicate the value proposition and benefits of the product or service. - Suggest any additional content that could enhance trust and credibility (e.g., testimonials, case studies, trust badges). Improve Calls to Action (CTAs): - Evaluate the current CTAs in terms of visibility, wording, and placement. - Recommend best practices for crafting compelling CTAs that drive action. A/B Testing and Data Analysis: - Propose A/B testing strategies to test different elements of the landing page (e.g., headlines, CTAs, images). - Outline a method for analyzing test results to make data-driven decisions.

When it comes to demand generation, there truly isn’t a one-size-fits-all “most effective” channel. The right mix depends on various factors—the company, audience, industry, and product. For instance, a business selling consumer goods like cell phones will leverage an entirely different set of channels than a company like mine that sells B2B software solutions to developers. In my experience, channels like Google and LinkedIn have consistently performed well, but I also believe it’s critical to keep experimenting with new avenues. The key to long-term success is understanding your three-tiered approach to marketing channels: your blue-chip channels, which are the most reliable and proven performers; your growth channels, which show promise and are somewhat reliable, though not always part of your primary mix; and your experimental channels, where you test emerging platforms or strategies. The idea is to continually experiment across these tiers. If an experimental channel shows positive results, test it again, and if it consistently delivers, promote it to a growth channel. Over time, channels that demonstrate sustained performance can be elevated to blue-chip status. This iterative approach ensures you are maximizing proven opportunities while staying agile and open to innovation.