AMA: Snowflake Head of Demand Generation, Jennifer King on Demand Generation Skills

As a DG leader, you play a critical role in supporting Sales by driving the acquisition and conversion of prospects into leads and converting them into customers. Here are some hard and nice-to-have skills (the list isn't extensive) Hard skills: Vision and experience building a multi-channel demand gen strategy - Having a good understanding of the levers that are available to you is necessary to build out your plan. This includes understanding your target persona so you can address their pain points, behaviors, and the channels they like to consume content. Data driven decision-making - This skill has become very important as finance and executives are interested in ROI and the results of your programs, so being comfortable around metrics/numbers and the ability to have deep inspection of funnel conversions will help you diagnosis and evolve your strategies. Strong cross functional collaboration - In this role, you are often the go between with Sales, Product Marketing, and Content teams. Strong communicator - Getting buy-in and alignment are important, so if you are able to provide the strategy, successes, and challenges to executives, they will more likely support your requests for resources. Nice-to-haves: Deep technical proficiency with marketing tools - basic knowledge is adequate Advanced graphic design skills In-depth product knowledge Sales-specific skills as you won't be negotiating or closing deals.

Great question! I get asked this all the time. It really all depends on your background, but I would urge you to familiarize yourself with marketing terminology like funnel stages, mqls, lead scoring, conversion rates, etc. I would also review your existing skills to see what would be transferable. Perhaps you are a strong writer, or tech savvy, or someone that is very organized and can project manage. These are all transferable skills. Sign up for free online courses through Hubspot or get certified in the latest automation tools. Find out who in your network has a demand gen role that you can interview. Lastly, whenever you are transitioning from one field to another, it's perfectly acceptable to apply for an entry-level position. Companies don't expect you to know everything, they will train you as long as you have a desire to learn.

Always be open to feedback. Any feedback either positive or negative is a gift. There's always opportunities to improve and grow no matter how much experience you have. In your case, if you don't agree with the feedback, I would ask for examples on how you could have done something differently, or better. Your boss may not see eye to eye with you and that's okay, but as long as you can show impact through your work, numbers don't lie.

My recommendation is to apply and not be discouraged. Learn as much as you can on the subject. If you are able to have a good understanding conceptually, you will stand out among the other candidates that may not gone the extra mile. Be open to any entry level role in Marketing that even remotely works closely with the demand gen team. Sometimes these roles won't have a demand generation title. Marketing analyst, sales development rep, digital marketing specialist, or marketing coordinator are all paths that lead into Demand Generation. When there is an opportunity to work on a cross functional project that interfaces with the DG team - jump on it and show them how helpful you are.

Having transferrable skills and being able to show examples that tie into the specific job requirements will help convince the hiring manager that you are the right candidate. If you have an extensive marketing background, you already have a leg up on your fellow peers. Demand generation encompasses a lot of different skills (analytics, project management, communication, understanding of marketing principles and channels, etc). If you look back on your experience, I'm certain that you can find some connections.

I look for three traits when I hire - 1) does this person have a strong sense of ownership especially around accountability and delivering results, 2) openness for feedback and a growth mindset - do they enjoy learning and want to improve on their approach and outcomes, and 3) will this person be a good culture fit. At a former company I've worked at, we used to call this the "eye of the tiger".

Employee retention is almost always top of mind for me. I think as a people leader, it is very important to communicate the company goals and tie it back to that individual no matter what role or level. Everyone's contributions matter and being able to translate that back to what they are doing gives the individual 1) a sense of belonging and purpose and 2) motivation that their impact connects to a bigger picture. There are factors that drive people to look for new roles, maybe it's the pay, or career advancement, or they just want to solve new problems. I have had some incredible people leave my team due to various reasons. I was sad to see them go but supportive nonetheless and happy for them.