How do you gather feedback from existing customers to enhance the user experience of mature products?
Adobe Senior Director of Product Management & Growth (Creative Cloud) • 4mo
Gathering feedback for a mature product is a continuous process. It requires moving beyond simple surveys to a multi-stage approach that informs both the Core and Growth roadmaps. Upfront Discovery & Design Validation User Research to Inform Priorities: Annually, prioritize a list of "Deep Study" topics (e.g., New User Onboarding, GenAI value, Feature X & Y co-use). These studies are the bedrock for long-term prioritization and design. User Testing on Designs: Whether it’s a core feature ...Read More