AMA: Atlassian Head of Product, DevOps , Suzie Prince on User Interviews

To get more details, there are several techniques I use:Stay quiet. Silence often encourages people to fill the gap with more insight.Nod and make small positive sounds t...

I do not think there’s a fixed pattern where you only do interviews at the start or just at the end. It is never either-or. You always need to stay connected to your user...

Have a goalAs with everything, start with a clear goal for your user interviews. What are you trying to learn, and what will you do with your findings? Once you know that...

We generally take an open approach. There is always one main interviewer, and then we keep a couple of extra spots open for anyone else who wants to join. Those are offer...

Google Appointment SchedulerGoogle’s appointment scheduler is great for letting users sign up for interviews. It integrates directly with my calendar and automatically pr...

How you communicate findings really depends on your goal, whether you are simply sharing insights in general or using them to influence or validate a strategy.General sha...

The balance is simple. We should always be building for customer needs and solving real problems. AI is an enabler, it helps us tackle those same needs in new and more ef...