AMA: Cisco Director of Product Management, Neil Kulkarni on User Interviews

Sometimes small tweaks can make a big impact - using user interview findings to help identify areas of fine tuning to create the "Aha" effect for the user could be one of...

Though there is no one size fits all, the path we follow for communicating user interview findings is by scheduling a live call to go over all the findings. This also hel...

The key to handling conflicting user feedback is identifying the likely cause for those. Here are a few possibilities:The question isn't framed quite right or is too vagu...

This question makes it sound like there is a trade-off to be made between these - however, in my opinion, they need not be separate goals. AI, if applied to solve the rig...

One of the most common pitfalls encountered in user interviews is "leading the user" to a response. Avoiding this takes some skill and practice on how the questions are f...