AMA: Gainsight Director, Product Management, Sailaja Kalle on Product Management KPI's
October 12 @ 10:00AM PST
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Gainsight Director, Product Management, Sailaja Kalle on Product Management KPI's
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Sailaja Kalle
Gainsight Director, Product Management • October 13
Product Management is responsible for Product strategy but that needs to align to the Product market fit which is defined by the GTM strategy that is defined by Product Marketing. One of the key requirement is that we from product align to the GTM strategy before defining the Product strategy. Th......Read More
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Sailaja Kalle
Gainsight Director, Product Management • October 13
Defining the right KPIs is quite risky. There are few steps we can follow that can help define the right KPIs Follow these steps when defining a KPI: * What is your desired outcome? * Why does this outcome matter? * How are you going to measure progress? * How can you influence the out......Read More
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Sailaja Kalle
Gainsight Director, Product Management • October 13
Customers are humans who attempt to take care of matters themselves instead of reaching out for answers or support. One important KPI the self serve product is the Self-Service Rate. It is percentage of queries that customers solve by themselves over the total number of queries raised by the cust......Read More
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Sailaja Kalle
Gainsight Director, Product Management • October 13
KPI’s are measured and recorded to track performance and business decisions are rendered with the use of this supporting data. The intent behind this movement is to provide managers and leaders with more information and drive better decision making. While there is a need for Proxies in some case......Read More
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