AMA: Gainsight Director, Product Management, Sailaja Kalle on Product Management KPI's
January 10 @ 10:00AM PST
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Gainsight Director, Product Management, Sailaja Kalle on Product Management KPI's
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Sailaja Kalle
Gainsight Director, Product Management • January 10
Once we choose a team that defines the path to the success of the team - its important to identofy metrics by groups of Financial KPIs, Product KPIs and Customer Satisfaction KPIs. Each product has its own set or group of metrics that are relevant. The idea is to choose metrics to help improve th......Read More
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Sailaja Kalle
Gainsight Director, Product Management • January 10
KPIs can help identify that in a new market whether we have got the right product fit. This alone will allow to define the right metrics. The key goals could be 1. Acquisition – how well are you getting customers to your site or app? 2. Activation – are your customers having a great ‘first r......Read More
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Sailaja Kalle
Gainsight Director, Product Management • January 10
In a startup, PMs have additional responsibility in ensuring success of the product and customers. My suggestion would be to focus on customer satisfaction, success/retention and support satisfaction. KPIs like 1. Active users 2. MRR 3. ARR 4. Speed to resolution on Support ticket and it......Read More
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Sailaja Kalle
Gainsight Director, Product Management • January 10
There can be 2 sets of KPIs that can be "worst" metrics. 1. The set that we cannot commit to. 2. The set that we can commit , track tasks completed but dont measure outcomes. We need KPIs that cover the whole ground - Product and how customers are receiving the product and Fina......Read More
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Sailaja Kalle
Gainsight Director, Product Management • January 10
A seamless way to created Shared KPIs would be to blend and work together on building features. While defining say a PRD, work with Product Marketing team to create a 1 pager on how to market the feature and why it is important to build the feature. This ensures, we have buy in from both teams -......Read More
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How do you measure the performance of the product team, considering only product managers, group product managers and product head?
Some companies go through challenges such as excessive bugs, refactoring, in many cases we have the company pursuing the delivery of short-term projects and sometimes the product team is the driver.
Do you believe it is possible to demand performance from a product team based on individual delivery?
Sailaja Kalle
Gainsight Director, Product Management • January 10
An ideal Product team would be the one which is aligned and transparent to larger organisation in terms of where they are, where they are going and how they plan to go there. The team is complementary to one another, have great e people skills, have the right process and one that challenges assum......Read More
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