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Sailaja Kalle

AMA: Gainsight Director, Product Management, Sailaja Kalle on Stakeholder Management


August 1, 2024 @ 10:00AM PT

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  1. Due dates for projects can be a moving target - especially bigger projects that are farther out. How do you think about communicating what's on the roadmap while always managing expectations with sales/support about when they'll actually ship?

    Sailaja Kalle
    Sailaja Kalle

    Gainsight Director, Product Management • 1y

    We use Agile sprints to manage big projects and track deadlines for each sprint to ensure on time delivery. 3 reasons in my opinion that breaks the deadline timeframe delivery Poor Planning - Having an unrealistic plan is sure shot way to failure. Make sure you always plan effectively, and if you don’t feel you’re being given the time or necessary level of detail to do so, raise HANDS. Poor Estimation - Breaking down the requirements into smaller pieces of tasks and building features to achieve ...Read More

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  2. What do you think is the source of most disagreements between stakeholders, and how do you go about finding alignment?

    Sailaja Kalle
    Sailaja Kalle

    Gainsight Director, Product Management • 1y

    Conflicts can arise from different sources, such as misaligned goals, expectations, or interests, unclear roles and responsibilities, communication gaps or breakdowns, cultural or personality differences, or competing demands or resources.

    Establishing common goals across stakeholders, prioritize comminication first across teams, nurturing team bonds will help address and manage disagreements

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    1 request
  3. How do you align stakeholders in a remote working environment?

    Sailaja Kalle
    Sailaja Kalle

    Gainsight Director, Product Management • 1y

    Having a regular cadence of communication is key to proper alignment Communicate clearly and frequently Use multiple channels and formats, such as video calls, emails, instant messages, and newsletters. Set clear expectations Define the scope, goals, roles, responsibilities, deadlines, and feedback mechanisms for each project or task. Build trust and rapport Trust is essential for collaboration, innovation, and problem-solving, while rapport is important for creating a sense of belonging, camara ...Read More

    422 Views
    1 request