AMA: Gainsight Group Product Manager, Pavan Kumar on Enterprise Product Management

I usually ask myself a few questions when we are being asked to commit resources to 'tasks outside of the strategic product roadmap'. The primary aim is to not deviate f...

Being able to support 'repeat sales' is one of the hallmarks of a scalable sales setup. As such championing the product USPs with powerful demos that bring out the best o...

A product usually graduates from the SMB mid-market customers to larger enterprise customers as it stabilises. Larger enterprises usually look for reference implementatio...

No one answer suits all situations! Often the impact of a feature is not based on the size/complexity of the feature, but rather the 'value' it can deliver for our cust...

This has always been a chicken and egg problem, and the challenge itself is compounded by the fact that larger customers demand more scrutiny, (longer sales cycle). Dep...

Know your customer - Often this can just be the investor in the company/company owner. Meet their basic expectations from the product first, and win their confidence. Ai...

One of the core functions of an enterprise PM (on top of being a specialist and a subject matter expert) is their knack for 'abstracting' and 'generalising' requirements....

Some key traits that would really help in a fresh PM interview situation: Passion for product, its inner workings, ability to interpret some of the best features and bad...