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Pavan Kumar

Pavan Kumar

Group Product Manager, Gainsight

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Pavan Kumar
Pavan Kumar
Gainsight Group Product ManagerMarch 2
* Know your customer - Often this can just be the investor in the company/company owner. Meet their basic expectations from the product first, and win their confidence. * Aim to build a functional prototype / MVP even before attempting to build a fully functional product - It is always......Read More
642 Views
Pavan Kumar
Pavan Kumar
Gainsight Group Product ManagerMarch 3
Some key traits that would really help in a fresh PM interview situation: * Passion for product, its inner workings, ability to interpret some of the best features and bad ones - Typically I ask the candidate to choose any popular tech product of their choice (say Netflix and compare it t......Read More
490 Views
Pavan Kumar
Pavan Kumar
Gainsight Group Product ManagerMarch 3
No one answer suits all situations!  Often the impact of a feature is not based on the size/complexity of the feature, but rather the 'value' it can deliver for our customers and most importantly - if it sets us up for launching more impactful features in the long term where it can become an e......Read More
482 Views
Pavan Kumar
Pavan Kumar
Gainsight Group Product ManagerMarch 2
I usually ask myself a few questions when we are being asked to commit resources to 'tasks outside of the strategic product roadmap'. The primary aim is to not deviate from the core road map unless the short-term benefit (retaining the customer) is justified.  1. Is this feature request bespoke......Read More
469 Views
Pavan Kumar
Pavan Kumar
Gainsight Group Product ManagerMarch 3
Being able to support 'repeat sales' is one of the hallmarks of a scalable sales setup. As such championing the product USPs with powerful demos that bring out the best of the use cases is a task only PMs are uniquely positioned to enable, sometimes even before the feature is fully built.  Produ......Read More
467 Views
Pavan Kumar
Pavan Kumar
Gainsight Group Product ManagerJune 29
These are based on my experience: * The most important one, that is often overlooked is expecting immediate success - this can result in unnecessary pressure and compromises in quality * Insufficient customer research/validation - being too carried away with the idea leading to confirma......Read More
461 Views
Pavan Kumar
Pavan Kumar
Gainsight Group Product ManagerMarch 3
One of the core functions of an enterprise PM (on top of being a specialist and a subject matter expert) is their knack for 'abstracting' and 'generalising' requirements.  As such few (not an exhaustive list) pointers from a candidate's past experience where they have demonstrated some of thes......Read More
456 Views
Pavan Kumar
Pavan Kumar
Gainsight Group Product ManagerMarch 2
A product usually graduates from the SMB mid-market customers to larger enterprise customers as it stabilises. Larger enterprises usually look for reference implementations before committing, which usually makes the overall sale that much harder. Some key features that usually cut across product ......Read More
443 Views
Pavan Kumar
Pavan Kumar
Gainsight Group Product ManagerMarch 2
This has always been a chicken and egg problem, and the challenge itself is compounded by the fact that larger customers demand more scrutiny, (longer sales cycle).  Depending on the maturity level of your product - If you are in an early build phase, it is probably worth going down a trial/b......Read More
434 Views
Pavan Kumar
Pavan Kumar
Gainsight Group Product ManagerJune 29
Creating an entirely new product or entering a new market, the first steps typically involves conducting thorough market research and validating the product idea. Here's a breakdown of the initial steps: 1. Identify a Market Opportunity: Start by identifying a potential market opportunity ......Read More
428 Views
Credentials & Highlights
Group Product Manager at Gainsight
Top Product Management Mentor List
Knows About Enterprise Product Management, Building 0-1 Products, Product Differentiation, Platfo......more