What is an important KPI that you see product teams completely missing?
Meta Director of Product Management | Formerly Algolia, Zendesk • 2y
I have sometimes seen Product teams focus on impact instead of landed impact. And while there is a lot of nuance in that answer I think landed impact is often the most overlooked KPI or OKR or goal (however you like to call them). Teams will goal on number of users or shipping a feature rather than goal on the impact enabled by those metric. Take your typical B2B SaaS for instance. 200 active users of a feature on day 1 is an ok measure of success. But what really matters is what those 200 activ ...Read More