AMA: PayPal Senior Director of Product Management AI Platform, Jarred Keneally on AI Product Management

Start with the problem, not the technology—ask where AI creates measurable customer value or operational leverage, then prioritize ruthlessly.AI should amplify your strat...

AI is shifting product marketing from production to orchestration. The bulk of my time used to be spent on execution—drafting positioning, building decks, writing briefs....

The skills that matter aren't new—they're amplified. AI doesn't change what you need to be good at; it changes how much those fundamentals matter.What becomes critical:Pr...

Certifications sound great in theory, but here's my take: the technology moves too fast for credentials to keep pace. By the time a certification program launches, the to...

I look for people who use AI, not just talk about it. I look for: Concrete examples: Show me your n8n workflows, your automation stack, how you've 10x'd output without sa...

This is a great question. Personalization at scale is where AI delivers real ROI. Here's a concrete example from my workflow:I analyzed the tone, style, and grammar of em...

At first yes, but at PayPal we have moved beyond just basic productivity improvements to a company wide initiative becoming AI Native. identifying opportunities across al...

Influence comes from showing up with data, not opinionsHow I build credibility:Bring customer data: Usage patterns, support tickets, feedback, analysis. "Customers are as...

Yes, we use backstage and a home grown developer portal. Where backstage excels is in creating one place for all of your tools, documentation, services and observability....

Everyone's claiming "AI-powered" everything. Cut through it by anchoring on two things: defensibility and outcomes.What is your core value? Generic LLM wrappers are commo...

AI is compressing research cycles, but the fundamentals haven't changed.You should watch them do their work, not ask them what AI Features they want. My Playbook is calle...

Both—core vs context: build where it's core to your differentiation, integrate everywhere else where the solution is a commodity Agentic solutions are commoditizing fast....

Your message should lead with the outcome, not we shipped a thing.Problem-first messaging: "You told us [X] was painful. Here's what we built." Anchor every release to cu...

While I cannot share a lot on our use cases, Voice is a critical function across all agents for agentic commerce. Multimodal Integration touch, speech, text, images, and ...