Clara Lee

AMA: PayPal VP, Product, Clara Lee on Building 0-1 Products

April 30 @ 10:00AM PT
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Clara Lee
PayPal VP, Product | Formerly Apple, Automattic, Deloitte11mo
An approach that has worked for me, treading in 0 to 1 spaces:Use in-depth interviews (IDIs) to understand deeply understand your target users' psyche. You don't have to ...
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786 Views
2 requests
Clara Lee
PayPal VP, Product | Formerly Apple, Automattic, Deloitte11mo
My assumption when reading this question is that you're being asked for "an AI roadmap" or to more quickly ship customer experiences "with AI". If I got that right, welco...
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1223 Views
3 requests
Clara Lee
PayPal VP, Product | Formerly Apple, Automattic, Deloitte11mo
Time and time again, I've seen Customer Service be the lever that counters pricing. Depending on the product and the target demographic, that could mean different things:...
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911 Views
4 requests
How do you get inspiration for product design when it comes to designing a new product?
After gathering all the requirements and having great insights into users pinpoints, studied competitors, and market trends, How do you then get the inspiration for design layout before talking to your designer to translate all of this into an intuitive user experience
Clara Lee
PayPal VP, Product | Formerly Apple, Automattic, Deloitte11mo
The most successful products I've worked on – and especially 0 to 1 products – have come out of a close Product-Design relationship, from start to finish. Instead of feel...
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1346 Views
1 request
Clara Lee
PayPal VP, Product | Formerly Apple, Automattic, Deloitte11mo
This is a tough one! While we all want to launch products with iPhone-level perfection every time, the reality in most companies – and especially for 0 to 1 products – is...
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509 Views
2 requests