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Casey Flinn

AMA: Realtor.com Sr. Director, Product Operations, Casey Flinn on Product Operations

February 22 @ 10:00AM PST
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Realtor.com Sr. Director, Product Operations, Casey Flinn on Product Operations
Top Questions
At what size should a product org start thinking about having a product operations team?
Casey Flinn
Casey Flinn
realtor.com Sr. Director, Product Operations • February 22
I look at this question as more "when is my org ready for Product Ops" vs "what size should it be" :) Here are some signals for "ready" that I would use: * You are probably struggling to scale the org. You have great people on the team but it’s gotten so big and complex that it’s just gettin......Read More
776 Views
4 requests
What does the career path for a product operations manager look like?
Casey Flinn
Casey Flinn
realtor.com Sr. Director, Product Operations • February 22
This is such a new field I think we are all still trying to figure it out together. However ... * Product Ops should be a feeder role into other product roles like Product Manager. There are so many barriers to entry into PM roles, If done right Product Ops can be a great bridge into Asso......Read More
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5 requests
I'd love to know more about your roadmapping process and any tools you use to make it easier to visualize the roadmap and report progress on key initiatives.
Casey Flinn
Casey Flinn
realtor.com Sr. Director, Product Operations • February 22
I love this question because I have been asking people this same one for ever since I started in Product roles :) It’s also an exhausting question because roadmaps and their processes are so highly tuned to the org/company itself that when we share these with each other it’s hard to not get lost ......Read More
863 Views
4 requests
Where does Product Ops end and Product Marketing begin?
Casey Flinn
Casey Flinn
realtor.com Sr. Director, Product Operations • February 22
I’m going to sound like a broken record, but we should really be looking at Product Ops as a way to force multiply the work of our teams vs. carving out responsibilities from other roles and giving them to Product Ops. If you don’t have any Product Marketing Managers (PMM), maybe you would ask Pr......Read More
876 Views
4 requests
What skills do you look for when hiring a Product Ops Manager?
Casey Flinn
Casey Flinn
realtor.com Sr. Director, Product Operations • February 22
Ideally, I would like to hire a Senior Product Manager/Designer/Marketer etc. who is looking to take their skills and do something new/different with their career. I say this because these roles nurture things like: * Design Thinking * Using data to build and test hypotheses  * Ability to br......Read More
686 Views
2 requests
How does the product team define successful product operations?
Casey Flinn
Casey Flinn
realtor.com Sr. Director, Product Operations • February 22
When I started Product Ops here at realtor.com I started with mission, principles, and northstar metric: Mission: Help level and clear the field on which our people and teams play, so you can do the best work of your career, in a community you love, and positively impact the lives of our users ......Read More
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2 requests
Have you come across good resources for thought leadership content related to product operations? If so, which would you recommend?
Casey Flinn
Casey Flinn
realtor.com Sr. Director, Product Operations • February 22
I strongly recommend you join groups, reach out to other Product Ops folks in LinkedIn and ask to learn more. Nobody really has this role canonized, in fact there are multiple versions of what Product Ops could be. We are kind of in this "norming" phase of Product Ops so its important that you fo......Read More
768 Views
2 requests