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Casey Flinn
Sr. Director, Product Operations, Realtor.com
About
Casey is Sr. Director of Product Operations at Realtor.com and is responsible for driving the strategic initiatives to help our Product organization scale, inspire our team members as they grow their careers, and ensure we have the conditions for ......more
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Casey Flinn
realtor.com Sr. Director, Product Operations • February 23
This is such a new field I think we are all still trying to figure it out together. However ... * Product Ops should be a feeder role into other product roles like Product Manager. There are so many barriers to entry into PM roles, If done right Product Ops can be a great bridge into Asso......Read More
4884 Views
Casey Flinn
realtor.com Sr. Director, Product Operations • February 23
I’m going to sound like a broken record, but we should really be looking at Product Ops as a way to force multiply the work of our teams vs. carving out responsibilities from other roles and giving them to Product Ops. If you don’t have any Product Marketing Managers (PMM), maybe you would ask Pr......Read More
829 Views
Casey Flinn
realtor.com Sr. Director, Product Operations • February 23
I love this question because I have been asking people this same one for ever since I started in Product roles :) It’s also an exhausting question because roadmaps and their processes are so highly tuned to the org/company itself that when we share these with each other it’s hard to not get lost ......Read More
821 Views
Casey Flinn
realtor.com Sr. Director, Product Operations • February 23
I look at this question as more "when is my org ready for Product Ops" vs "what size should it be" :) Here are some signals for "ready" that I would use: * You are probably struggling to scale the org. You have great people on the team but it’s gotten so big and complex that it’s just gettin......Read More
738 Views
Casey Flinn
realtor.com Sr. Director, Product Operations • February 23
I strongly recommend you join groups, reach out to other Product Ops folks in LinkedIn and ask to learn more. Nobody really has this role canonized, in fact there are multiple versions of what Product Ops could be. We are kind of in this "norming" phase of Product Ops so its important that you fo......Read More
728 Views
Casey Flinn
realtor.com Sr. Director, Product Operations • February 23
When I started Product Ops here at realtor.com I started with mission, principles, and northstar metric: Mission: Help level and clear the field on which our people and teams play, so you can do the best work of your career, in a community you love, and positively impact the lives of our users ......Read More
725 Views
Casey Flinn
realtor.com Sr. Director, Product Operations • February 23
Ideally, I would like to hire a Senior Product Manager/Designer/Marketer etc. who is looking to take their skills and do something new/different with their career. I say this because these roles nurture things like: * Design Thinking * Using data to build and test hypotheses * Ability to br......Read More
643 Views
Casey Flinn
realtor.com Sr. Director, Product Operations • March 29
Lts flip this around - what are the questions our new partners are thinking of, but probably will not ask us? I can gaurantee there are at least four: * Will I like working with this person? * Can I trust this person? * What change is this person going to create? * Do we have the same expect......Read More
535 Views
Casey Flinn
realtor.com Sr. Director, Product Operations • March 29
If you believe that your partners are there to help you build the best experiences/products possible, then you should have continuous feedback loops with them not just at the start and finish. The most effective teams include their internal partners in their sprint cadences which look something l......Read More
527 Views
Casey Flinn
realtor.com Sr. Director, Product Operations • March 29
It's often overlooked, but I believe it all starts with being genuinely interested in other people's perspectives. 1. The more diversity you can include in your thought process the better the output will be. And in a culture where the "best idea wins," this sets you up for success becau......Read More
493 Views
Credentials & Highlights
Sr. Director, Product Operations at realtor.com
Product Management AMA Contributor
Lives In Austin, TX
Knows About Product Management Skills, Product Management Career Path, User Interviews, Product D......more