AMA: Shopify Director of Product, Checkout & B2B, Mani Fazeli on Product Management KPI's
December 14 @ 10:00AM PT
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How do you define and set SLAs with engineers?
I'm currently struggling to define checkout error rates for our e-commerce platform. We're currently at 1.5%. Personally, I think it's too high. However, I have nothing to substantiate my opinion.
Shopify Director of Product • 3y
Service Level Agreements (SLA) are driven by three factors: (1) industry standard expectations by customers, (2) differentiating your product when marketing, (3) direct c...
4801 Views
3 requests
Shopify Director of Product • 3y
Products must have some connection back to profitability, helping to either increase income or reduce costs. You otherwise wouldn't want to make an investment unless you'...
5441 Views
3 requests
Shopify Director of Product • 3y
Becoming more KPI driven is a matter of desire and taste. No person, team, or organization attempts to change without believing that behaving differently will result in a...
11554 Views
4 requests
Shopify Director of Product • 3y
Setting KPIs should not feel arbitrary. That's a smell. It means that the people choosing those metrics or setting their targets don't clearly understand how they influen...
2170 Views
3 requests
Shopify Director of Product • 3y
Let's cover this in two ways: (1) how to think about KPIs, (2) examples of poor ones and how they can be better. I'll also approach the question a little more broadly tha...
8419 Views
5 requests