AMA: Superhuman Head of Product, Enterprise, Farheen Noorie on Product Development Process

I'd suggest to begin with not thinking about this from a lens of "control" at all. Its very important that a PM builds a culture of shared strategy, shared goals and trust where all ideas are welcome and given their due consideration. So how do you do that? Include your team in the Goals and Strategy discovery for your area: Help them understand what is the full spread of items you considered and why did you select the few that you did. Even better, do it with them in a white boarding exercise o ...Read More

There are a few well known techniques that can help adapt product development in the world of ML/AI features Evals: Evals are essentially data sets that represent your key usecases. You can run your features against these key data sets to make sure your model is working as expected. Do it repeatedly to understand variation over time. LLMs Judges: Use another LLM to evaluate the output of your primary LLM. This is useful when human evaluation is either too slow or expensive. An LLM judge can be p ...Read More

Who is responsible for quality? Everyone. With that being said its important for the PM or whoever is driving the project to ensure it doesnt become a case of Everyone's responsibility becomes Nobody's responsibility. So how do you ensure that? There isnt a one size fits all but some things to consider Is there a clear agreed upon code complete date? If yes its important to make sure everyone is aligned on this and understands the expectation that beyond this date the team switches from building ...Read More

It depends! I bet you are tired of hearing that but it actually does. Here are a few things to consider How quickly do you need to go to market? Build Does the team have expertise in this area or can it be learned quickly? Is hiring an option? What would the team need to invest in ongoing maintenance? What is the opportunity code? eg: what does the team not work on if they prioritize this build? Is this a core differentiator for your product? If yes it would give you a stronger competitive advan ...Read More