Sharebird
Sign Up / Sign In
Julie Lam

AMA: Zoom Head of Product Operations, Julie Lam on Building 0-1 Products

December 18, 2024 @ 9:00AM PT

View AMA Answers

  1. How do you know if you have validated the problem space enough to start dedicating engineering resources to building out the product?

    Julie Lam
    Julie Lam

    Zoom Head of Product Operations • 1y

    I would start with problem, root cause, solution (aka RCA) and really understand the problem you are trying to solve with your product. Once you understand the problem and proposed solution, next step would be to validate it with customers. Customers' feedback is a good indication on whether you have a good product to address problem in the market. Additionally, you need to understand the target market and your competition in the space (how does your solution stack against competitors, what succ ...Read More

    1,788 Views
    1 request

  2. What key activities do you do to validate problem statements?

    Julie Lam
    Julie Lam

    Zoom Head of Product Operations • 1y

    Key activities for validating problem statements:

    1. Ask customers / potential buyers about the current problem they are experiencing

    2. Document the problem and root causes

    3. Ensure the product manager, designers and engineering teams understand the problem

    4. Talk to your competitors in market on what problem they are experiencing / solving for

    5. Test the current experience yourself to better understand the problem

    1,416 Views
    1 request