Sharebird
Eileen Huang

AMA: Asana Director of Product Marketing, Eileen Huang on Messaging


October 29, 2024 @ 10:00AM PT

View AMA Answers

  1. How should we be using AI to streamline our operations internally to personalize messaging?

    Eileen Huang
    Eileen Huang

    Asana Director of Product Marketing | Formerly Google • 1y

    Al has been instrumental in streamlining the way I work and how I personalize messaging.  Top ways I use AI to streamline operations: Generate summaries on meetings Write status updates Create follow-ups for next steps How I use AI to personalize content: Deep dive into market data, persona pains and priorities, and competitive analyses Surface relevant frameworks and templates appropriate for specific marketing channels and audiences Refine content to reflect my company’s tone and brand Using t ...Read More

    30,827 Views
    1 request
  2. What does an ideal messaging and positioning doc look like to you? Could you run through an example?

    Eileen Huang
    Eileen Huang

    Asana Director of Product Marketing | Formerly Google • 1y

    There are many ways to structure messaging and positioning docs. Effective frameworks usually contain these key components, which I’ll share with an example from a recent launch: Target audience CIO and executive IT  Market trends (why now) With AI on the rise, the office of the CIO is responsible for creating an AI strategy that supports their employees’ experience while maintaining data security and privacy. Value and differentiators “Build the right foundation for AI by securely integrating w ...Read More

    29,733 Views
    2 requests
  3. How do you get alignment across the org in the story and messaging?

    Eileen Huang
    Eileen Huang

    Asana Director of Product Marketing | Formerly Google • 1y

    Alignment across the org is critical to having strong internal and external messaging. I take these steps to gain org-wide alignment: Identify executive/key stakeholders & goals Determine which executives will be part of the development process, which will be informed, and the elements they feel are critical to convey Understand the goals of the teams that will use your messaging and the components they need for their work streams Support messaging with data Research the latest market trends ...Read More

    29,642 Views
    3 requests
  4. After you have developed messaging, how do you put it to practical use?

    Eileen Huang
    Eileen Huang

    Asana Director of Product Marketing | Formerly Google • 1y

    Once messaging is developed, internal teams use it in a number of ways including:

    • Marketing: Webinars, emails, web refresh, social, blog posts

    • Sales: Pitches, collateral

    • Press, analyst, and investor relations: Previews and debriefs

    • Executive leadership: Internal socialization and external pitches

    As product marketers, we can support our cross-functional teams by translating messaging into formats that would be most beneficial for our teammates, including one-pagers and pitch decks.

    23,817 Views
    1 request
  5. How do you decide between the core vs. the non core offerings when doing messaging?

    Eileen Huang
    Eileen Huang

    Asana Director of Product Marketing | Formerly Google • 1y

    When deciding between which offerings to surface in messaging, I consider these factors:

    • Target audience: What do they care about and why?

    • Differentiators: What does our solution uniquely offer?

    • Customer sentiment: What are users most excited about?

    The answers to these questions help me hone in on the value I’d highlight to pique the curiosity of potential customers!

    16,274 Views
    2 requests