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Kevin Au

AMA: Bill.com Senior Director, Product Marketing, Kevin Au on Stakeholder Management

February 23 @ 10:00AM PST
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Bill.com Senior Director, Product Marketing, Kevin Au on Stakeholder Management
Top Questions
How have your product marketing teams traditionally worked with your demand generation / growth marketing team?
At our company, demand gen is a much bigger function than product marketing so they drive all of the campaigns with our input, but I came from an organization where we lead the campaign strategy a bit more since we had more numbers. Anyone have a good solid process they use with their demand gen team?
Kevin Au
Kevin Au
BILL Vice President Of Product ManagementFebruary 23
At Bill.com, we work extremely close to our growth marketing teams. They are a critical partner as we launch and scale-up our growth. Both groups have their strengths. For the PMM, we have the deep knowledge about the customer needs to clearly articulate the value prop that will resonate most wit......Read More
2061 Views
1 request
Kevin Au
Kevin Au
BILL Vice President Of Product ManagementFebruary 23
I develop a 1-slide messaging framework to clearly articulate the key messages. It has a few key items: 1) Key pain point / challenge you're looking to solve 2) Target segment(s) 3) Single minded proposition (SMP) 4) Reasons to believe to support your SMP 5) How is this differentiated from o......Read More
615 Views
2 requests
Kevin Au
Kevin Au
BILL Vice President Of Product ManagementFebruary 22
Product Marketing is one of those roles that can be very different from each organization. I find the most successful way to develop a strong relationship is to show value from the start and align on your mutual goals / objectives. If there are certain functions where you have a tense relationshi......Read More
450 Views
1 request
Kevin Au
Kevin Au
BILL Vice President Of Product ManagementFebruary 23
Throughout the project, you'll be getting feedback from multiple stakeholders (both internal and external). Everyone wants to be heard and having an open door policy is helpful. However, not all feedback is created equal so you want to identify which feedback sources are the primary and which are......Read More
517 Views
2 requests
Kevin Au
Kevin Au
BILL Vice President Of Product ManagementFebruary 22
It varies as you proceed in the various stages of the product development and GTM. For example, in the early product development phase, It is more ad-hoc where I rely heavily on the customer feedback through our customer interviews / focus groups / surveys to ensure our team clearly understands t......Read More
397 Views
1 request
Kevin Au
Kevin Au
BILL Vice President Of Product ManagementFebruary 23
A PMM has one of the most cross-functional roles in most organizations and developing those strong relationships with key stakeholders is critical. While there are many relationships you have to develop, I believe the top three most important relationships to cultivate and get right are: 1) Prod......Read More
674 Views
1 request