AMA: Chime Head of Product Marketing and Insights, Meredith Shields on Establishing Product Marketing
July 26 @ 10:00AM PST
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Chime Head of Product Marketing and Insights, Meredith Shields on Establishing Product Marketing
Top Questions
Meredith Davis Shields
LendingClub VP, Product Marketing • July 26
Customership. Is your team being tagged in by cross functional stakeholders to weigh in, collaborate and spar? Are you getting asked for more support for your team to lean into big agendas in the "grooming" phase (not just GTM execution)? Are others (like PMs) advocating and helping you build the......Read More
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Meredith Davis Shields
LendingClub VP, Product Marketing • July 26
Chances are you will inherit a number of projects in queue Day 1. Do your best to deliver on those projects to drive results out of the gate. This will instantly help you build credibility with colleagues. That said, start thinking about a learning agenda for each of your org's big areas. At Chim......Read More
1309 Views
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Meredith Davis Shields
LendingClub VP, Product Marketing • July 26
One of the big bets we made in PMM at Chime this year was to commission and activate a deep segmentation study. This has been a bit of a Rosetta Stone for our entire organization and has been picked up by many stakeholders cross functionally. Many of us are using this work to think deeply about p......Read More
614 Views
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What is your advice for creating and/or improving the product marketing process when joining a small but growing team with no or little structure and an inexperienced management team?
What are the best ways for establishing good communication, trust, and buy-in across departments?
Meredith Davis Shields
LendingClub VP, Product Marketing • July 26
1- Don't focus on a singular, perfect process. You may need to vary your processes depending on the intent (eg. simple feature release v. next flagship product GTM launch). 2- Get input from your stakeholders to know where process is breaking down (eg. is there too much swirl in the creative revi......Read More
373 Views
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Meredith Davis Shields
LendingClub VP, Product Marketing • July 26
My first 30 days at Chime was all about team. I needed to spend a lot of time listening, observing and reviewing learning agendas to see how they think and what value they were adding to the organization. I talked to their day-to-day partners and stakeholders (across UX, PM, Creative, Insights). ......Read More
341 Views
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Meredith Davis Shields
LendingClub VP, Product Marketing • July 26
If PMM is a new discipline within your org chances are other teams were "covering" PMM unofficially. This could mean product managers trying to wear marketing hats or lifecycle / brand marketers pitching in to support product. My advice is to start developing a rapport with PM leadership out of t......Read More
882 Views
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Meredith Davis Shields
LendingClub VP, Product Marketing • July 26
Project Diversity. Terrific PMMs can oversee a number of projects at different life stages simultaneously (incubation - insights - strategy - planning - beta / pilot - GTM). This requires great attention to detail but more importantly the ability to flex, pivot and be very nimble across initiati......Read More
314 Views
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Meredith Davis Shields
LendingClub VP, Product Marketing • July 26
Obesessing about what our Members need from Chime (v. what Chime wants to sell to our Members). Making sure that the products (and experiences) we deliver are actually solving real problems in their lives and that we are merchandising them in a way that is simple, clear and compelling. Celebratin......Read More
651 Views
1 request
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