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Kacy Boone

AMA: Clockwise Head of Growth Marketing, Kacy Boone on Growth Product Marketing


May 25, 2022 @ 10:00AM PT

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  1. What is Growth Product Marketing and how is it different? What are ways a PMM can demonstrate expertise in Growth PMM?

    Kacy Boone
    Kacy Boone

    Clockwise Head of Growth Marketing • 4y

    Growth Product Marketing is an emerging role, especially impactful at companies that have a strong Growth Product arm. As a Growth PMM, you should be mapped to a Growth Product team and support the team in the same ways that a traditional PMM does. As a Growth PMM you’ll be working closely with the Growth Product team on experiments, tests, and research to improve user metrics. As a point of distinction, I wouldn’t expect a Growth PMM to be doing a ton of “big launches” for core products. To dem ...Read More

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  2. How has your product marketing team traditionally worked with demand generation / growth marketing?

    At our company, demand gen is a much bigger function than product marketing so they drive all of the campaigns with our input, but I came from an organization where we lead the campaign strategy a bit more since we had more numbers. Anyone have a good solid process they use with their demand gen team?

    Kacy Boone
    Kacy Boone

    Clockwise Head of Growth Marketing • 4y

    This is such a great example about how you can’t necessarily take a standard playbook and apply it to every company. The dynamics of team size, resourcing, stage of company, all factor in to how you approach defining the role of your team. To answer your question, it starts with finding ways to align your quarterly (or ideally bi-annual & annual) goals and getting clear on the unique value each team brings to the table. The last thing you want is to have competing time and resources, so you ...Read More

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  3. If you have to improve the adoption rate of a SaaS product, where would you start?

    Like what are the first things you would check/do?

    Kacy Boone
    Kacy Boone

    Clockwise Head of Growth Marketing • 4y

    1. Get a good handle on your funnel metrics
    2. Identify areas in the funnel where there is disproportionate dropoff
    3. Once you’ve narrowed in a bit on where in the funnel you want to focus, talk to your customers. Get feedback on what hurdles exist and what might overcome those hurdles.
    4. Brainstorm, scope, and prioritize experiments. I usually like to have some small quick wins complimented by bigger bets.
    5. Measure, learn, and iterate. Keep going until you see an impact :)
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  4. How do you define product marketing differently in a product-led growth company vs. a traditional company with a normal sales and marketing funnel?

    Kacy Boone
    Kacy Boone

    Clockwise Head of Growth Marketing • 4y

    I think the core definition is still the same but in pure B2B you’re going to have a much stronger emphasis on sales enablement and think of sales as one of your core channels for communicating with customers. In PLG or B2C, you’re going to have a stronger emphasis on communicating directly to users via marketing channels. In PLG, you’ll still have sales enablement as a core part of your responsibilities, but there’s more of a balance of your time spent on direct-to-user communication and sales ...Read More

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  5. How do you look at the difference and overlap between growth and product marketing?

    Kacy Boone
    Kacy Boone

    Clockwise Head of Growth Marketing • 4y

    Product marketing is deeply aligned to the product team and is focused on maximizing the adoption of the product suite. Product marketing can also be split into “inbound” and “outbound” functions depending on the stage of the company. Inbound being responsible for research, strategy, and insights to inform product roadmap decisions while outbound is responsible for launches, sales enablement, messaging, and distribution. At a smaller company, product marketing is responsible for both inbound and ...Read More

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  6. How much of your growth marketing tactics based around acquisition, and how much are they based around retention?

    Kacy Boone
    Kacy Boone

    Clockwise Head of Growth Marketing • 4y

    At my current company, Clockwise, we’re focused on acquisition and monetization mostly. We’re a new product and there’s still lots of room for growth at the top of the funnel so we’re prioritizing efforts like nailing paid acquisition strategy, driving demand for the sales team with events and content launches, and experimenting on the user lifecycle to improve monetization.

    We have incredible net revenue retention organically, so there's not a need for us to focus on retention at the moment.

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  7. Growth is very quantitatively focused and product marketing is qualitatively focused. How do you create a shared KPI between both functions?

    Kacy Boone
    Kacy Boone

    Clockwise Head of Growth Marketing • 4y

    There may be times that a product marketer has qualitative goals, but I’d say product marketing (in my experience) has had quantifiable goals more often than not. I think it’s good practice for both growth marketing and product marketing to think critically about how they are driving value to the business that ultimately moves product adoption, user engagement, and subsequently revenue. More tactically, I’ve often seen growth and product marketing create shared goals on user engagement metrics ( ...Read More

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  8. Should a product marketing team have a growth product marketer? If so, when, and what should we think about their focus and scope of work?

    Kacy Boone
    Kacy Boone

    Clockwise Head of Growth Marketing • 4y

    If there’s a Growth Product & Engineering team that has enough work to support a growth product marketer, then I’d say it makes sense. Their work and scope should be closely mapped to the roadmap of the Growth Product team. Typically will be focused on experiments to improve core user metrics through product adoption, rather than big GTMs / product launches. 

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  9. How can you take your experience in growth marketing to transition to product marketing?

    Kacy Boone
    Kacy Boone

    Clockwise Head of Growth Marketing • 4y

    Totally! I’ve helped multiple growth marketers make this jump before. You’ve already got the marketing channel performance chops, so I would lean into that. If you’ve built out a strong understanding of what messaging works for your audience, that can also be highly applicable to product marketing. In terms of areas for self-development, I've found that those moving from growth to product typically need to shore up their customer research & insights skills, as well as crafting positioning an ...Read More

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  10. Any tips for building a Growth Product Marketing function in a fast growing early stage startup? And what departments (customer support, product, education) should you partner with?

    Kacy Boone
    Kacy Boone

    Clockwise Head of Growth Marketing • 4y

    Make sure it makes sense first! Do you have a Growth Product team to pair up with? Is Growth well resourced at your company? Is there already a Product Marketing team? A growth marketing team?  I obviously have lots of questions in order to be helpful here, but I think reading through the other answers here on this AMA might also point you in the right direction. If you answered yes to the questions above, then I would start by making it crystal clear what the Growth PMM team will do, establishi ...Read More

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