AMA: Glassdoor Former B2B Product Marketing Lead Gregg Miller on Sales Enablement

This will vary depending on how important a given product is as well as its degree of complexity, but for a decently robust feature/product I think you'd want some of the following as a minimum. [Internal] Product one-pager: Succinct asset that explains what customer pain points we're solving for, what the product does/how it solves them, the value prop and top benefits of the product, how it's different from what competitors have, the pricing and packaging guidelines, and any other product-spec ...Read More

There's a lot that goes into effectively measuring success. Defining what success looks like ahead of time (e.g. what KPIs you're trying to influence)  Recognizing that the definition of success will look very different depending on the initiative (e.g. a messaging overhaul of an intro proposal might have % of reps passing certification as a KPI while a product launch might have attach rate as a KPI)   Making sure you have a means of measuring that KPI (e.g. closed/won opportunities in Salesforc ...Read More

The best thing you can do is go out and listen to reps pitch the product and how customers respond. After 12-20 calls or meetings you'll start to get a pretty good idea of what content is getting used most (and what isn't getting used at all). This is where I'd start. If your organization has budget, there are also tech tools that can help give you better visibility. Content Management Systems like Seismic can track rep and client engagement with every piece of content at each step of the sales ...Read More

There's a lot of reasons sales playbooks might not get used. When that happens, you need to figure out that reason. Some common reasons are: It's too detailed or prescriptive: Sales requires a certain degree of improvisation based on customer discovery and what's needed to establish trust with a given customer. When playbooks are too detailed or prescriptive, it gets in the way of reps' ability to customize their approach to meet the needs of the customer. The story is wrong: Sometimes we delive ...Read More

I'll try and answer each of these three questions separately. My philosophy is short and sweet. If you're making battlecards longer than one page or using size 5 font it's going to be impossible for your sales reps to get the high impact at a glance insight they need. Battle cards work best when they are reference docs a rep can use to find what they're looking for in <30 seconds. If they get lost in the amount of detail you provided, they will not use the battle card after the first attempt. ...Read More

Man, I love this question! As PMMs so much of our work only has impact if it has engagement from others, and the only way to get that engagement is by having credibility in the organization. This won't be a perfect list or exhaustive, but some things that come to mind are: Take the time to understand their world: Get out in the field with them, get to know them over drinks, learn what customers are saying about how the product is/isn't meeting their needs, see how our assets do in the wild, etc. ...Read More