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Morgan Joel

AMA: Intuit Head of Product Marketing, QuickBooks Live, Morgan Joel on Pricing and Packaging


June 25, 2024 @ 10:00AM PT

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  1. How can Product Marketing best influence pricing when owned by a function other than PM? For example, Strategy or Bids/Tender Rev Ops team

    In the industry I work in (B2B healthtech) almost all contracts go out to public tender, and sales cycles are extremely long. I'd like to be more involved in pricing, but at the moment I don't even have visibility of contracts that are negotiated/pricing, only overall value of deals. The decisions around pricing are all decided during that Bids/Tender application process, through a combination of C-suite /Strategy/Rev Ops. I am responsible for competitive positioning, and our entire GTM approach centres around the 'more for more' position, but I just have nothing to do with actually setting pricing.

    Morgan Joel
    Morgan Joel

    Intuit Fmr Head of Product Marketing, QuickBooks Live • 2y

    Product Marketing can have a significant impact on the pricing strategy, even when it's not owned by them or their Product counterparts. First and foremost, building strong working relationships with key stakeholders (such as Corporate Strategy, Partnerships, etc.) who may have a key role in setting pricing is critical to effectively influencing as decisions are made. Secondarily, actively asking key questions that probe on the supporting rationale for pricing construct and price points will ope ...Read More

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  2. When deciding whether or not to launch a self-serve monetization channel, what factors should I consider?

    Morgan Joel
    Morgan Joel

    Intuit Fmr Head of Product Marketing, QuickBooks Live • 2y

    While there are many reasons to open up a self-service 'buy-now' channel for cost and scalability reasons, these are a few critical things to consider when determining if it's right for your business: Product Complexity: Consider the complexity of your products or services. Self-serve buying channels are typically more suitable for straightforward, easily understandable products that do not require significant customization or consultation. Can your product be purchased via self-service content ...Read More

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  3. Why is Usage Based Pricing (UBP) so popular these days? Should I change my product's pricing to UBP?

    Morgan Joel
    Morgan Joel

    Intuit Fmr Head of Product Marketing, QuickBooks Live • 2y

    Usage-based pricing (UBP) has gained popularity for several reasons. It allows for a customer to only pay for what they use, which makes it a very attractive and fair when creating an appealing price to value equation. Value-Based Pricing: UBP aligns pricing with actual usage or consumption of a product or service. This pricing model is often perceived as fair because customers only pay for what they use, creating a direct correlation between value received and price paid. Scalability: UBP is pa ...Read More

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  4. How do you approach competitive intel for pricing?

    Morgan Joel
    Morgan Joel

    Intuit Fmr Head of Product Marketing, QuickBooks Live • 2y

    Below are few important exercises to consider when first standing up a competitive intelligence program for pricing: Identify Key Competitors: Start by identifying your main competitors in the market. Understand their positioning, target markets, and the products or services they offer that compete directly with yours. Pricing Models: Analyze your competitors' pricing models. Determine whether they use flat-rate pricing, usage-based pricing, tiered pricing, or other pricing structures. Understan ...Read More

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  5. When re-pricing what all one must consider in order to stay competitive in the market ?

    Morgan Joel
    Morgan Joel

    Intuit Fmr Head of Product Marketing, QuickBooks Live • 2y

    When determining if a product or service needs to be re-priced within your portfolio, below are some factors that I would consider: Customer Value: Evaluate the perceived value of your products or services among customers. Assess how price changes may impact the value proposition of the offering and consider adjustments that enhance customer value while staying competitive. Demand Elasticity: Consider the elasticity of demand for your products or services. Understand how customers will react to ...Read More

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    3 requests