AMA: Qualia Director of Marketing, Priyanka Srinivasan on Messaging

At the end of the day, Product Marketing owns messaging, and there should be general alignment around that. I think that's a really important place to start because literally everyone has an opinion or point of view on messaging, but someone ultimately gets to 'own' it. If in your organization, that's PMM, there should be and understanding across the organization that it's the responsibility of PMM/Marketing to come up with product positioning and messaging. If you're an exec / leader in Marketi ...Read More

In my view, the whole point of messaging guides is that they are shared as widely and as openly in your organization as possible. We actually keep a "launch tracker" document (google sheets file) that has the latest on every launch we're planning. This document is publicly available and very widely distributed. We link to the positioning guide for the new product or set of features there. In addition, we've built really strong relationships with counterparts in Sales, Marketing, and Customer Suc ...Read More

I really like this question because it's not every day that you're launching a new product. Oftentimes you're making incremental improvements to a product (for example, with several features that add up to something pretty significant). Regardless, you should be frequently revisiting the products you have to ensure they're really resonanting in the market. I've gone through the process of repositioning a product a few times, and I usually encourage people to really start from scratch and have an ...Read More

This is a great question. I'd say this becomes even more complex / challenging if you have not only mulitple products, but also multiple audiences, which we do.  One way to think about this is in the context of your website, which is one of the key ways you display all of your products and offerings. I think it's extremely important to show how all of your products 'fit together' and we do this via our pricing page, where we list out all of the products we have for one of our key audiences and w ...Read More