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Charlene Wang

AMA: Qualia VP of Marketing, Charlene Wang on Go-To-Market Strategy


May 28, 2024 @ 9:00AM PT

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  1. Go-to-market strategy can be so broad and different by company/market. How do you define it and get alignment across the team?

    Charlene Wang
    Charlene Wang

    fmr Qualia, Coupa | Formerly Worldpay, Coupa Software, EMC/VMware, McKinsey • 2y

    GTM strategy really needs to be tailored to the specifics of the company, product, and market conditions. While you will need to apply strategy in the way that makes sense for your organization, here’s a general approach to defining and executing on GTM strategy Develop a deep understanding of the market and company context: It’s important to understand what’s working or not today. I like to conduct interviews with customers, potential buyers, and internal teams, comparing this information with ...Read More

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  2. How do you decide on the right amount of detail to share in Go-To-Market materials?

    Charlene Wang
    Charlene Wang

    fmr Qualia, Coupa | Formerly Worldpay, Coupa Software, EMC/VMware, McKinsey • 2y

    When deciding on the right amount of detail for Go-To-Market materials, I would start by understanding the audience and the objectives of the materials. By identifying the target audience and assessing their needs and preferences, you can tailor the level of detail to match their expertise and needs. I would also try to align the details with the objectives of the GTM campaign and specific asset, ensuring that key messages are prioritized and effectively communicated to achieve desired outcomes. ...Read More

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  3. How do you operationalize messaging so it works for all go-to-market teams?

    Charlene Wang
    Charlene Wang

    fmr Qualia, Coupa | Formerly Worldpay, Coupa Software, EMC/VMware, McKinsey • 2y

    Successfully operationalizing messaging for all go-to-market teams means giving these teams consistent messaging that effectively communicates the value of your product or service, while specifically engaging different target audience segments. Here are some steps that I take to do this: Develop a core messaging framework: Start by creating a comprehensive messaging framework that outlines key value propositions, target audience segments, and competitive differentiators. This framework should se ...Read More

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  4. How do you identify KPIs to measure the success of your GTM strategy?

    Charlene Wang
    Charlene Wang

    fmr Qualia, Coupa | Formerly Worldpay, Coupa Software, EMC/VMware, McKinsey • 2y

    To identify the right KPIs, I would first start by defining your overall company and GTM strategic objectives. For example, do you want to increase market share, launch a new product, penetrate a new market segment, accelerate pipeline velocity, etc.? What you need to do and which KPIs you need to measure will differ greatly depending on your overall goal. These KPIs may vary widely, potentially including messaging adoption & consistency rates, brand awareness, win rates, revenue generated, ...Read More

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  5. How do you approach pivoting GTM strategy if you're not seeing expected results i.e. pipeline growth, customer momentum,ACV and ARR goals etc.

    Charlene Wang
    Charlene Wang

    fmr Qualia, Coupa | Formerly Worldpay, Coupa Software, EMC/VMware, McKinsey • 2y

    Strategy is generally made without a complete knowledge of whether it will work or not. Sometimes you will need to pivot your strategy based on the results. Here are a couple of steps to help you pivot: 1. Dive into the data to troubleshoot whether it's truly an issue with your strategy: Strategy requires a certain amount of time to succeed and many companies give up too early. I would first ask if your strategy is not working, or if you have not given it enough time yet. Make sure to compare pe ...Read More

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    2 requests