Grace Kuo

AMA: Udemy Former Director of Product Marketing, Grace Kuo on Stakeholder Management

March 5 @ 10:00AM PT
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Grace Kuo
Chan Zuckerberg Initiative Product Marketing | Formerly Udemy6y
My favorite blogs / podcasts aren't necessary focused on Product Marketing, but business & product in general. I think it's important to have a holistic approach to...
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1075 Views
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Grace Kuo
Chan Zuckerberg Initiative Product Marketing | Formerly Udemy6y
A RESOUNDING YES! (And by dippin your toes, I mean understanding their function and collaborating - not try to run their show. Let the subject matter experts do their thi...
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755 Views
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Grace Kuo
Chan Zuckerberg Initiative Product Marketing | Formerly Udemy6y
The key thing for messaging frameworks that are shared with your org is know your audience. As PMMs, we are often creating different messages for different audiences. W...
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2312 Views
3 requests
Have you found a good framework to communicate your product roadmap to customers?
We're trying to strike a balance of communicating high priority initiatives without getting caught up in exactly timelines.
Grace Kuo
Chan Zuckerberg Initiative Product Marketing | Formerly Udemy6y
Give customers high level visibility, set expectations, but show them you value their feedback! 1. Roadmap: Build a deck that gets CUSTOMERS excited! Show them that (ho...
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970 Views
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Grace Kuo
Chan Zuckerberg Initiative Product Marketing | Formerly Udemy6y
Have a plan...and SHARE IT. 1. Stakeholder Management Milestone Meetings: I often share roadmap/GTM plans at key meetings like Sales Management meetings, CS team meetin...
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1367 Views
3 requests
Grace Kuo
Chan Zuckerberg Initiative Product Marketing | Formerly Udemy6y
Be thoughtful and get to know them (processes, workflows, areas of focus, etc.) Often it can be jarring as a new PMM to go straight to providing (sometimes unwarranted) ...
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878 Views
1 request
Grace Kuo
Chan Zuckerberg Initiative Product Marketing | Formerly Udemy6y
Great question and something I deal with on the daily! Ad-hoc requests: Set expectations: Be clear with the requestor on timelines (why you can't get to it immediatel...
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901 Views
1 request
What messaging framework do you use?
Would love frameworks to share.
Grace Kuo
Chan Zuckerberg Initiative Product Marketing | Formerly Udemy6y
I love telling a good story...: Background: For internal stakeholders, you really have to set context/background. We are in the weeds with planning day to day for a spec...
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2314 Views
3 requests