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Josh Chang

AMA: HubSpot Director, Data & Analytics, Revenue Operations, Josh Chang on Revenue Ops Skills

January 25 @ 9:00AM PST
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HubSpot Director, Data & Analytics, Revenue Operations, Josh Chang on Revenue Ops Skills
Top Questions
What hard skills are must haves to be a revenue operations leader? What are nice to haves?
Josh Chang
Josh Chang
HubSpot Director, GTM Strategy & Revenue Operations • January 26
Honestly, I believe revenue operations leaders need soft skills more than hard skills. Hopefully they are coming from a background where hard skills like data analysis and visualization and Excel/SQL were needed, but broadening this question out to general skills - data analysis, storytelling, an......Read More
1216 Views
2 requests
How do you retain good talent, especially when revenue operations roles are in such high demand across the industry?
Josh Chang
Josh Chang
HubSpot Director, GTM Strategy & Revenue Operations • January 26
There obviously is not a one-size-fits-all approach here, but the way I think about this boils down to a few things: * Create and foster a culture of learning and collaboration amongst your team, and enable folx to solve interesting problems together without someone constantly looking ove......Read More
835 Views
3 requests
What are the most important revenue operations skills or perspectives that others inside an organization could benefit from that would improve their day to day work?
Josh Chang
Josh Chang
HubSpot Director, GTM Strategy & Revenue Operations • January 26
One of the most important RevOps skills that could be applied across an organization would be familiarity and expertise with data specific to teams that are being supported (i.e. Marketing or Sales). Folx working on those teams are obviously experts in their field, but they don't know what they d......Read More
760 Views
3 requests
What should I do when I don't agree with the feedback from my boss?
I get a lot of critical feedback and I don't always know what to do with it or how to improve.
Josh Chang
Josh Chang
HubSpot Director, GTM Strategy & Revenue Operations • January 26
This varies depending on the person, but here are some general ideas! * Try to get a different perspective, if possible from someone who can be neutral, and is familiar with both you and your work and your boss. Depending on your relationship with your boss, sometimes it can be helpful to......Read More
738 Views
2 requests
What advice do you have for recent graduates that want to go straight into revenue operations?
Josh Chang
Josh Chang
HubSpot Director, GTM Strategy & Revenue Operations • January 26
Sometimes going straight into revenue operations isn't necessarily the best path to be successful in the field. Not to say you CAN'T go straight into RevOps, but I think it can be extremely beneficial to become a subject matter expert in a particular area that you want to support from a RevOps pe......Read More
620 Views
2 requests
What made you decide to choose revenue operations over demand generation?
Josh Chang
Josh Chang
HubSpot Director, GTM Strategy & Revenue Operations • January 26
After many years focused on demand generation from a Marketing perspective, I realized that I wanted to be part of a team that helped to drive decisions across the whole organization, rather than focused on a specific team or area like demand generation. I also had a data and strategy oriented sk......Read More
669 Views
1 request
When joining a new team, is it better to have the right soft skills and have to learn the hard skills of the job? Or vice versa?
Josh Chang
Josh Chang
HubSpot Director, GTM Strategy & Revenue Operations • January 26
It can depend on where you're coming from, but I lean towards it being better to come in with the soft skills, although there will always be a baseline level of hard skills you need depending on the role. For example, for a data analyst or data engineer, SQL might be a baseline hard skill, but I ......Read More
508 Views
2 requests