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Josh Chang

Josh Chang

Director, Data & Analytics, Revenue Operations, HubSpot
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Josh Chang
Josh Chang
HubSpot Director, Data & Analytics, Revenue OperationsJanuary 26
Honestly, I believe revenue operations leaders need soft skills more than hard skills. Hopefully they are coming from a background where hard skills like data analysis and visualization and Excel/SQL were needed, but broadening this question out to general skills - data analysis, storytelling, an......Read More
707 Views
Josh Chang
Josh Chang
HubSpot Director, Data & Analytics, Revenue OperationsJanuary 26
There obviously is not a one-size-fits-all approach here, but the way I think about this boils down to a few things: * Create and foster a culture of learning and collaboration amongst your team, and enable folx to solve interesting problems together without someone constantly looking ove......Read More
618 Views
Josh Chang
Josh Chang
HubSpot Director, Data & Analytics, Revenue OperationsJanuary 26
One of the most important RevOps skills that could be applied across an organization would be familiarity and expertise with data specific to teams that are being supported (i.e. Marketing or Sales). Folx working on those teams are obviously experts in their field, but they don't know what they d......Read More
602 Views
Josh Chang
Josh Chang
HubSpot Director, Data & Analytics, Revenue OperationsJanuary 26
This varies depending on the person, but here are some general ideas! * Try to get a different perspective, if possible from someone who can be neutral, and is familiar with both you and your work and your boss. Depending on your relationship with your boss, sometimes it can be helpful to......Read More
596 Views
Josh Chang
Josh Chang
HubSpot Director, Data & Analytics, Revenue OperationsJanuary 26
After many years focused on demand generation from a Marketing perspective, I realized that I wanted to be part of a team that helped to drive decisions across the whole organization, rather than focused on a specific team or area like demand generation. I also had a data and strategy oriented sk......Read More
518 Views
Josh Chang
Josh Chang
HubSpot Director, Data & Analytics, Revenue OperationsJanuary 26
Sometimes going straight into revenue operations isn't necessarily the best path to be successful in the field. Not to say you CAN'T go straight into RevOps, but I think it can be extremely beneficial to become a subject matter expert in a particular area that you want to support from a RevOps pe......Read More
483 Views
Josh Chang
Josh Chang
HubSpot Director, Data & Analytics, Revenue OperationsJanuary 26
It can depend on where you're coming from, but I lean towards it being better to come in with the soft skills, although there will always be a baseline level of hard skills you need depending on the role. For example, for a data analyst or data engineer, SQL might be a baseline hard skill, but I ......Read More
407 Views
Credentials & Highlights
Director, Data & Analytics, Revenue Operations at HubSpot
Revenue Operations AMA Contributor
Knows About Business Operations, Revenue Ops 30 / 60 / 90 Day Plan, Marketing / Revenue Ops Align......more