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Revenue Ops Stakeholders

What's a good way to approach decisions that other teams feel they should own vs. Revenue Operations feels they should own?

3 Answers

Andrew Kodner

Bazaarvoice VP, Revenue Operations • December 1

When it comes to cross functional items, ownership has to be a partnership to succeed. While Revenue Operations may be the primary on Territory planning and Pipeline target setting, IT might take the lead on systems and tools, in close partnership with RevOps. In earlier stage environments, most ......Read More

1249 Views

How do you measure your own success in your role?

2 Answers

Lisa Dziuba

Lemon.io Head of Growth Product Marketing • December 5

Success in any role can be measured in a variety of ways, depending on the specific goals and objectives of the position. Measuring my own success means for me that I: * achieved company metrics & OKRs (revenue growth, customer satisfaction, product releases speed) * achieved personal self-......Read More

522 Views

How do you structure your revenue operations team?

How big is it, what does everyone do? How do you measure success of each function/person?

2 Answers

Azim Mitha

HubSpot Director, Sales Strategy & Operations (APAC) • March 30

The RevOps team is structured to operate as a strategic function to bridge the gap between sales, marketing and customer success teams. Within APAC, the RevOps team is structured by various countries within which HubSpot operates (for eg, there is a RevOps team for Japan), to build relevant exper......Read More

795 Views

How do you align internal Stakeholders?

3 Answers

Didier Varlot

Product Manager • November 15

The most important is to first listen to their worries regarding your project and determine the core problem that could be tackled solving more than the worries of one of the stakeholder, but most of the worries of nearly all the stakeholder. The stakeholders are as the users giving feedback, th......Read More

498 Views

What are some good templates or best practices for when to gather input and how to incorporate (i.e. whose feedback to incorporate vs. ignore, etc.), especially as it relates to a timeline?

1 Answer

Bridget Hudacs

Deel Team Lead, Salesforce Development • June 9

1. Value Stream Mapping, especially documenting the current state, is an invaluable tool to identify key stakeholders for the project and to see the work required to create the future state. 2. Once key stakeholders are identified and the current and future states are mapped, hold ......Read More

564 Views

What are the top 3 things that will provide value to C-Suites as a revenue operations manager?

1 Answer

Ken Liu

Databricks Director - Sales Strategy & Operations • June 9

Revenue operations provides utility to the C-suite in various capacities, ranging from revenue forecasting, to process optimization to data and analytics. These are all core functions of rev ops that drive value to CXOs. Regardless of core rev ops function, I've found these best practices to a......Read More

669 Views

How did you work with the C-Suite, earlier in your career?

2 Answers

Kayvan Dastgheib

Tegus Global Head of Revenue Strategy & Operations • January 25

Earlier in my career exposure to the C-Suite was understandably in more controlled, scheduled environments. At an analyst level, and sometimes even at a manager level opportunities to directly connect with the C-Suite are few and far between. I am a firm believer that exposure matters. It is......Read More

604 Views

How can revops and the CS leader work together without anyone feeling like revops is “stepping on cs toes?”

2 Answers

Lauren Davis

Checkr Director, Revenue Operations • December 7

Never underestimate the importance of building strong relationships at work. I honestly think all of this stems from building good relationships with the leadership across the teams and showing how RevOps can help CS improve, operate more efficiently, and achieve their goals. The fact of the m......Read More

2178 Views

Marketing and sales don’t understand the reasons that drive lost renewals and they just seem to blame CS. How can revops help align with all departments so that we can all work together to understand the challenges facing renewals?

2 Answers

Akira Mamizuka

LinkedIn Vice President of Global Sales Operations, SaaS • January 11

Correlation between Go-to-Market actions and renewal success is one of the most studied areas in SaaS firms. Although the answer will vary for each firm, having a data driven point of view on actions and indicators that lead to positive renewal outcomes is imperative. Examples of actions and indi......Read More

1316 Views

Do I need to have a CS ops role? When should I think about one if we don’t have one. Should this role report to Revops or somewhere else?

1 Answer

Shona Fenner

PetDesk Sr. Customer Success Operations Manager • February 23

Well... does your team use repeatable processes? Do you send customer communication campaigns? Do you need better customer insights or to start determining the "health" of your customers? If yes, then CS Ops can help! Having CS Ops report into RevOps helps keep the intricacies of your customer jo......Read More

635 Views

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