AMA: Twilio Vice President GTM Enablement, Maria White on Sales Enablement

By conducting a bi-annual survey and constantly checking in with them regularly. Attending their weekly meetings is a great start to becoming part of their team and really begin to understand what they need and how you can provide it to them. It is also a great idea quarterly to interview about 15-20 sellers to stay connected to their requirements.

How to convert ClassRoom Enablement into 'real world' experiences Effective account discovery can be the subject matter to be trained on. Normally these enablement sessions would use case studies based on potential experiences that could happen during the account discovery steps, giving insight but no "real world" examples. To convert your training you can do this in five simple steps. 1. Use an example case study - this is to expand on techniques for effective discovery. 2. Get each attendee come prepared with three accounts they can work on during the workshop. Create exercises that allow time for them to work on their own account discovery during the workshop. This will allow them to apply what they learned directly to their own accounts. 3. Get feedback from each group. What did they uncover during the exercise? Encourage feedback. 4. During their discussion allow the class to share their own approach to discovery expanding on their experience with the "own account" exercise. 5. Make sure you have a note of all the accounts they have worked on during the sessions to prove the value of these workshops. How to scale this across an organization in 3 simple steps. 1. After running a few sessions you should be able to prove the value of the workshop. Build documentation outlining the number of accounts that were worked on during the session and quantify the pipeline value. 2. Once you have secured agreement from stakeholders to run this workshop at scale get volunteers from the Sales community, you can then train them to assist in the roll out globally. 3. It is critical to schedule sessions in advance as well as having back up trainers ready just in case. Measure the success of the program and keep your stakeholders informed of the success of your program.

Staying up to date on industry trends and sales enablement best practices is something that needs time to absorb the information to analyze if your organization needs to adjust any of the current or future programs. Below I have outlined a few ways to stay up to date on both industry trends and best practices. Industry Trends Sales Enablement is accountable for providing the GTM customer-facing teams with the current information and training to assist them in their customer engagements. Below are some of the Industry Trends to review based on your business needs. * Vertical Markets - Sign up to industry papers, forums and magazines to stay ahead * Personas - Sign up to any CSuite forums, magazines and blogs to stay informed of the thinking * Technology - Sign up to the technology forums that align with your solutions, preferably your own company's customer early adoption, or customer forums or developer communities * Purchase Industry Benchmarking Reports : Forrester or Gartner to assist in your efforts There are alot of vendors that offer enablement and insights for the enablement practioner. Below are the top three enablement professional networks that would help you. SalesEnablement Pro ATD (Association for Talent Development) Sales Enablement Society (Chapters are local in your area)

Better Together - Collaboration with other departments and Sales Enablement If you have not already started to build out councils with your core heads of department this will allow for set times for you all to meet to collaborate on the enablement priorities and build out RACIs to outline who is responsible during each phase of each project. Below are three steps that can help you start one 1. Meet with all the key department heads that you need to collaborate with to effectively manage or funnel all the information that is required for sales enablement to build strategy and enablement for the field. Explain what your organization is responsible for and how you can partner together 2. Schedule regular cadence with one representative from each group and form your sales enablement governance council - this allows each head of the department to delegate someone to represent that group in any or all projects that require you all to work together. 3. Keep it documented, share the successes, take input and build together The above is the most efficient to build credibility, trust and collaboration with your department heads, remember they will be talking to the sales leaders in other meetings just like you so building your collaboration and trust will help you all partner better together for the benefit of the sales and the organization.

During your Q4 working with sales leaders and operations your sales kick off should be the launch pad for your sales content and strategy for the year by supporting the company revenue goals and big bets for that year. What I have found to be very successful by conducting quarterly enablement reviews sales leaders and their direct reports. The framework for these meetings is to review the performance of enablement and allows time to review metrics and showcase data insights from those metrics. What is uncovered in these meetings will help you to develop new sales content and build a mutual strategy with your sales leaders. This is also time to present any new programs you want to get sales leaders buy in from prior to launch.