AMA: UserTesting VP of Sales, Katie Harkins on Sales Soft and Hard Skills

The most important soft skills a sales professional can build upon everyday are the following: Excellent verbal and written communication skills are crucial. Whether th...

For recent graduates that want to go straight into sales, I will immediately high five them and say, "Hell yes!" Everyone is in sales whether you have a quota or not. You...

There are multiple tools you can use to build a management framework for your soft skills. Tools like Chorus or Gong will tell you if you talk too much or if you don't as...

When joining a new team, it's better to be open minded about changing your sales cycles and your approaches. Each organization has a different selling motion associated w...

The hard skills that a sales leader must have are being a product expert, having industry knowledge, presentation + sales skills, and closing. You have to remember that y...

Without sales, you don't have a business. Talented sales people are hard to find and even harder to retain. Here are a few questions I ask: Are your sales people bought i...

As a hiring manager, the best sales candidates have an unquenchable thirst for knowledge. They come prepared with questions about the organization, sales team structure a...

Listen to the feedback that your boss might give you - even if you don't agree. Take a deep breath or go for a run. Don't push back on the feedback, move forward to impro...

Intangible sales qualities are charisma, confidence, enthusiasm in the product or the problem you're solving, emotional intelligence, perseverance, authenticity, adaptabi...

The most important sales skills that others inside your organization could benefit from that would improve their day to day work are a deep understanding of the customer....

Everyone is in sales, whether you have an Account Executive title or a Product Manager title. Even engineers have to sell what they're working on and why they're working ...

I decided early on that I wanted to choose sales as a career. My dad was in private label contract negotiations in the grocery industry and my mom was a successful real e...