AMA: APJ Customer Success Leader, John Brunkard on Customer Success 30 / 60 / 90 Day Plan
June 9 @ 10:00AM PT
Register for AMA
We will email you John's answers
to these questions after the event in case you can't make it.
How do you report progress to executives at each milestone and adjust the plan based on results?
What training and enablement do you provide to the CS team during each phase of the 30/60/90 plan?
How do you set a customer communication rhythm (touch model and segmentation) across the 30/60/90 days?
What do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success managers before?
What's your best customer success 30-60-90 day plan to make a big impact at a new company?
If you're new to customer success, what's a good way to think about, contextualize, and approach a 30/60/90 plan if you've never done one before?
Also, are there any templates/resources you'd recommend as a jumping-off point?