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Rebecca Warren

AMA: Eightfold Director, Customer Success, Rebecca Warren on Customer Success 30 / 60 / 90 Day Plan

January 17 @ 12:00PM PST
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Eightfold Director, Customer Success, Rebecca Warren on Customer Success 30 / 60 / 90 Day Plan
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Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 17
As with any time you join a new company, listen, listen, listen, and THEN ask, ask, ask! I highly suggest driving those 1:1s if they aren’t already scheduled for you, and then spend time understanding the internal processes (and why they were built the way they are). I would stay away from “well,......Read More
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1 request
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 17
Been there, done that! IMO, it’s pretty simple – start with who is screaming the loudest and why. Take what they are frustrated about, ask them to prioritize their needs, and then see about knocking them off, one at a time. You can’t fix everything overnight, but get a win under your belt, and th......Read More
3221 Views
1 request
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 17
I’ve been at Eightfold for just over 2 years now, moving over to customer success from a 20+ year career in Talent Acquisition, so remember that my experience is unique vs. a traditional CS career path. I was the first CSM to join the EF team, reporting into a leader who had created the group fro......Read More
3106 Views
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Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 17
These might be more generic than what you are looking for, but in your first 3 months, there is so much to learn, and every organization is different. Some of the best advice given to me by previous leaders when I tried to do all the things right when I started – “you can’t boil the ocean. Breath......Read More
2949 Views
1 request
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 17
I love this question! My top 4 thoughts: * Every sales team is different. Find out how they work – in Eightfold, we have Account Executives (they are front end pre-sales deal closers), Account Managers (focused on install base after implementation), Sales Development Reps (responsibl......Read More
2535 Views
1 request