AMA: Eightfold Director, Customer Success, Rebecca Warren on Customer Success 30 / 60 / 90 Day Plan

As with any time you join a new company, listen, listen, listen, and THEN ask, ask, ask! I highly suggest driving those 1:1s if they aren’t already scheduled for you, and...

Been there, done that! IMO, it’s pretty simple – start with who is screaming the loudest and why. Take what they are frustrated about, ask them to prioritize their needs,...

I’ve been at Eightfold for just over 2 years now, moving over to customer success from a 20+ year career in Talent Acquisition, so remember that my experience is unique v...

These might be more generic than what you are looking for, but in your first 3 months, there is so much to learn, and every organization is different. Some of the best ad...

I love this question! My top 4 thoughts: Every sales team is different. Find out how they work – in Eightfold, we have Account Executives (they are front end pre-sales ...