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Natasha Evans

AMA: Hook VP Customer Growth, Natasha Evans on Customer Success Leadership

August 4 @ 10:00AM PT

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We will email you Natasha's answers to these questions after the event in case you can't make it.

  1. What methods do you use to identify and develop talent within your customer success team?

  2. How do you handle team challenges and conflicts that arise within a customer success department?

  3. What are some common challenges you face as a customer success leader, and how do you overcome them?

  4. Are there specific books, courses, or resources you recommend for aspiring customer success leaders to enhance their skills?

  5. What is your leadership philosophy when it comes to customer success, and how has it evolved over time?

  6. My goal is also to become a VP one day in my respective field. Do you have any tips on whether this would be more likely to attain by working for a startup/scaleup or by working your way up an already large enterprise?

  7. How do you build a case for CS being a revenue center, not a cost center, to the exec team and board?

  8. What's the one metric you'd defend to the board if you could only pick one?

  9. What's your approach to managing CSMs through a layoff or restructuring without destroying trust with customers?

  10. How do you handle it when product ignores repeated customer feedback CS has escalated?

  11. How aggressively do you push customers toward expansion versus protecting the relationship?